The unfortunate aspect to this situation is...

You know, when an organizaion fails and is inconsistent like this - such graciousness at the very top, and drops precipitously from there, the feeling I'm left with is sadness and frustration.

At best, the organization is not communicating it's corporate culture well and implementing poorly.

At worst, it makes the nice gesture ring hoillow and borders on the cynical.

Am I glad Dr. Bez did this? Of course, and I hope I never find out he was just handed a thick stack of pre-printed mail merged letters and signed while muttering under his breath what a chore it was; I don't believe this to be the case as I've chatted with Dr. Bez and he is funny and quite cordial.

But when those working below him are so standoffish, callous, and unresponsive (or worse) it's almost as if...

:-(

Aston Martin Customer Service

By: patrick_y : January 8th, 2014-17:53

I'm not an Aston Martin customer, and I've never owned one of their vehicles. And I'm not trying to buy one anytime soon either. But from what I hear, most car companies, are not very nice to their customers. They just want to sell the car, and worry abou...

very cool :) [nt]

By: gensiulia : January 9th, 2014-00:12

wow..

By: Asad A Awan : January 9th, 2014-03:30

..really cool..what a luxurious thing to do and get :) warm regards, Asad

I agree...

By: patrick_y : January 9th, 2014-10:09

They certainly have set the bar very high. When was the last time a watch company gave you a Thank You letter for buying and registering your watch?

I thought so too! I was pleasantly surprised to get it... [nt]

By: patrick_y : January 9th, 2014-10:02

Pure class ...

By: small-luxury-world : January 9th, 2014-04:40

at least when they think you are a serious prospect. Would be interesting to know what happens when you are part of their customer life-cycle program. Patrick, now you have to go some steps further. We want to know it in detail :-) Cheers, Oliver

Uh oh!

By: patrick_y : January 9th, 2014-10:07

I unfortunately have to save my pennies. So a full ownership review is going to have to wait. And I'm not a serious prospect of the car at all. I was invited to test drive the car, and I did drive the Vanquish, but I realized that it wasn't the car for me...

That for sure is customer service - and making a difference [nt]

By: hans_jorgen_1968 : January 9th, 2014-13:36

It's a great impression...

By: patrick_y : January 10th, 2014-12:05

I don't own an Aston Martin vehicle. So I'm an outsider looking in. The grass always looks greener from the other side. But in reality, it may not be.

I got one too, and thought it was a nice touch. Too bad...

By: ThomasM : January 9th, 2014-14:00

their US local operations don't carry through on the idea very well. I've had a number of occasions to contact them directly - by phone, by email - my experience has been consistently less than satisfactory, to the point that I have lost most interest in ...

ah, just read small luxury world's post; this would be appropriate under that. (nt)

By: ThomasM : January 9th, 2014-14:01

Exactly Thomas

By: Dje : January 9th, 2014-23:35

Hi Thomas, Happy new year my friend , by the way. What you describe with AML is exactly what I've lived with them in France for years. Since the end of British Motors, the former importer who was very kind and passionnate, reception of any kind of interes...

Happy New year, my friend!

By: ThomasM : January 10th, 2014-01:09

I hope 2014 is the year I finally get to visit you! Too bad about AML - Dr Bez is in fact quite friendly and charming, but at the regional level...hmmm...