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I got one too, and thought it was a nice touch. Too bad...

 

their US local operations don't carry through on the idea very well.

I've had a number of occasions to contact them directly - by phone, by email - my experience has been consistently less than satisfactory, to the point that I have lost most interest in the cars. (too bad, I think they are one of the most beautifully elegant designs out there)

They are pretty bad when it comes to being warm and courteous...how they handle appointments at their Pebble Beach lodge; the warm and fuzzy when one on one contact is appropriate or necessary.

I find many car (and watch) companies have a gross disconnect between what they TRY to convey and achieve, in terms of feel good, and what they actually realize.

At best they fall over themselves even with good intentions and plans (the plans go awry) and at worst their front line people, even at manager level, just simply don't give a ...

Too bad...

Cheers,

TM

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Aston Martin Customer Service

 
By: patrick_y : January 8th, 2014-17:53
I'm not an Aston Martin customer, and I've never owned one of their vehicles. And I'm not trying to buy one anytime soon either. But from what I hear, most car companies, are not very nice to their customers. They just want to sell the car, and worry abou...  

wow..

 
By: Asad A Awan : January 9th, 2014-03:30
..really cool..what a luxurious thing to do and get :) warm regards, Asad

I agree...

 
By: patrick_y : January 9th, 2014-10:09
They certainly have set the bar very high. When was the last time a watch company gave you a Thank You letter for buying and registering your watch?

Pure class ...

 
By: small-luxury-world : January 9th, 2014-04:40
at least when they think you are a serious prospect. Would be interesting to know what happens when you are part of their customer life-cycle program. Patrick, now you have to go some steps further. We want to know it in detail :-) Cheers, Oliver

Uh oh!

 
By: patrick_y : January 9th, 2014-10:07
I unfortunately have to save my pennies. So a full ownership review is going to have to wait. And I'm not a serious prospect of the car at all. I was invited to test drive the car, and I did drive the Vanquish, but I realized that it wasn't the car for me... 

It's a great impression...

 
By: patrick_y : January 10th, 2014-12:05
I don't own an Aston Martin vehicle. So I'm an outsider looking in. The grass always looks greener from the other side. But in reality, it may not be.

I got one too, and thought it was a nice touch. Too bad...

 
By: ThomasM : January 9th, 2014-14:00
their US local operations don't carry through on the idea very well. I've had a number of occasions to contact them directly - by phone, by email - my experience has been consistently less than satisfactory, to the point that I have lost most interest in ... 

Exactly Thomas

 
By: Dje : January 9th, 2014-23:35
Hi Thomas, Happy new year my friend , by the way. What you describe with AML is exactly what I've lived with them in France for years. Since the end of British Motors, the former importer who was very kind and passionnate, reception of any kind of interes... 

Happy New year, my friend!

 
By: ThomasM : January 10th, 2014-01:09
I hope 2014 is the year I finally get to visit you! Too bad about AML - Dr Bez is in fact quite friendly and charming, but at the regional level...hmmm...

The unfortunate aspect to this situation is...

 
By: ThomasM : January 10th, 2014-10:27
You know, when an organizaion fails and is inconsistent like this - such graciousness at the very top, and drops precipitously from there, the feeling I'm left with is sadness and frustration. At best, the organization is not communicating it's corporate ... 

"those working below him"

 
By: small-luxury-world : January 10th, 2014-10:52
Well, in the long run "the fish smells from the head". Quite often the prospect and customer programs don´t fit together, have IT restrictions, limited and not appropriate budget ... and I don´t even speak about retail challenges. Also the strategy and th... 

I couldn't agree more...

 
By: ThomasM : January 10th, 2014-11:09
Hi small luxury world, In my own businesses and when I taught management philosophy as well as when I consult, I repeat almost like a mantra - think systemically, try to institutionalize the corporate philosophy. alas, easier said than done...and we both ... 

I received one as well

 
By: ED209 : January 10th, 2014-08:21
I liked how they used the AM stamp. Regards, ED-209

2 thumbs up

 
By: angrybull(banned users) : January 22nd, 2014-20:53
Best feeling is someone took the time to sign it, in ink. Not some computer printed signature.

I thought so too.

 
By: patrick_y : January 23rd, 2014-00:34
It did feel a bit more personal with that signature.