MichaelC
[AP Moderator]
22419
I do not disagree Mally.
I'm not sure I understand why you add "with due apologies" or "sorry".... your words are not at all offensive. I do not own AP, nor have I blindly defended them. My personal experiences have been exemplary. Obviously yours and others have not, and that is not right. I sincerely wish and expect the problems to be handled by the brand. Business 101, right? If you do not stand behind your products and take great care of your customers, you are not doing it correctly.
Since you mention the early days of this website, it is worth noting that we have certainly changed here over the years. We never used to have the kinds of braggarts and blowhards we have now. I do not relate to these kinds of posters. I was here 15 years ago, and it was never like that.
But the good news is the Community remains much more important than any brand. This is a fact. And some of the people on this website are simply among the best and most thorough experts in the world (for the record, I certainly to not consider myself anywhere near this level, I am referring to some of my fellow Moderators and other general members). I remain very proud to be here.
Oops!
My luck with AP seems to be getting worse. Within a year of picking up a boutique edition of 15400, the watch started loosing power and I was told it was magnetized. I thought I had been very careful - as I am with my other watches but accepted what was s...
I think that is a common problem.
I had the same thing happen to the clasp of my Jumbo - like you I found the cap but lost the screw. I believe that others have reported a similar problem. I have to say it didn't worry me too much; I could still wear the watch and the problem was easily f...
I totally exploded in AP Boutique in MBS Singapore on Tuesday
they are so bad! I will write details later. I understand how you feel. Best Kari
Wow!
Curious to hear your experience, and sorry that you had a bad time. With the price they charge the luxury brands need to realize their CS need to be INCREDIBLE.
Like said, I will revert to this topic.
AP regretted their very bad service and mistakes. They said that "the person in charge apologises sincerely". Then they told "good news": They will not increase anymore the production but will focus on quality! What! They showed me a ROO diver @ 39k Singa...
I remember the ROO Diver
My god, the price they charge for this watch compared to how it looks - ridiculous...
But hey:
their Customer Service Manager told that they will focus on quality! That plus ceramic crown should probably compensate the weak movement, simple dial to the extend that the "value" is 2 times Rolex Daytona Ceramic or the fantastic MB Cronograph with Mine...
I try to see the funny part:
I loved the statement: "We will not increase our production but focus on quality". That's like admitting: "Earlier when we had enough buyers, quality was not that important". Just think about ROO and what you get with the money. It's funny or should I say...
I do! I would not have the guts to operate my business in such a way because
I understand that after some time I would be gone! Best, Kari
imagine being that 1 watch guy who bought his dream watch and encounters a practice like this...
ouch! The problem with the watch industry is, is that no one is slapping them on their fingers. They could get away with murder. Hopefully more and more people will find their way to watch sites like this an read. When the awareness grows..... But this is...
The market forces will do the job.
Sales are shrinking and probably all manufacturers will face problems. But like always, the best will survive. I am very convinced that the global sales will continue shrinking. Best, Kari
No doubt, that's frustrating.
Unfortunately, I've seen similar albeit rare occurrences with many other luxury brands. I guess the most important lesson will be how the brand chooses to deal with these situations. I will say that I once had an issue with a buckle from another brand. Th...
You’d be better to speak with APSC in Clearwater, Florida.
Reason with them, if needs be, that it would be cheaper to send you a couple of screws in the mail, than to courier your watch down to them, as well as being unable to use it for the duration they’d have it. I know that one member on TRF , with a similar ...
I doubt they will send the screws
Given how top brands are insisting on bringing the watches in for the slightest change, as well as limiting the supply of spare parts to independent watchmakers - highly unlikely they will allow for any 3rd party alteration. The rule of the game right now...
Here is my question.
Why do you continue to deal with AP - Singapore after all of your MANY alleged difficulties? For that matter why do you deal with AP at all? From the sounds of things you'd be much happier if you simply moved on from AP. And given that you've "exploded" a...
With due respects to AP
Dr. K's is not the issue here, he is a collector & why else would he pay 50K+ for a 'new' time piece. He could settle on a 'fruit' strap.....He bought it & I sense because he wanted 'The AP' We interact in a virtual world - My issues, aside, I would be mi...
I also feel your pain.
The AP boutique in Geneva has not properly serviced my quantiemme perpetuelle to this day. I now have a planned meeting with the manager for AP Russia when I get back to try and sort things out. I see a torrent of complaints over their service, so at leas...
Well, I don't think AP can be faulted if the movement became magnetized.
The clasp? You have a point there, a screw should not fall out. Very simple fix, if you are in the US working with our stellar boutiques and Clearwater Service Center, they will get it sorted out. It is a pity the watch has lost your confidence. I just to...
Magnetization
I realize is a touch & go issue - its's never happened before to me. The other issue was there was a huge wobble when the crown was pulled out and the Stem (literally) threatened to fall apart. Both were attended to in the earlier service and I did compli...
Michael..
With due apologizes - I've been around, my posts may not be much - I lurk, I watch & indeed, I learn. Purists started out as an AP Blog - yes?? From Jack F, 8 Om++, & the founder... The blog is never nor will be larger than any brand - or the passion we s...
I do not disagree Mally.
I'm not sure I understand why you add "with due apologies" or "sorry".... your words are not at all offensive. I do not own AP, nor have I blindly defended them. My personal experiences have been exemplary. Obviously yours and others have not, and that is...
As am I proud to be here, Michael
& just an update, AP did reply and said the issue will be addressed and sorted.
When this guy left....
things changed.... Pic Source: / His Interview by the Purists: www.thepurists.com S ...
Oh man, the honesty of this guy
TP: You communicate mostly on the Royal Oak, are you not afraid that it may cannibalize your other lines? GHM: It already does but we are working on changing things. We cannot depend on one model only: about 60% of our sales are Royal Oaks. 12 years later...
Indeed this should be a quick fix Mally...
Hope you\'ll be having your RO on your wrist again soon! When it comes to little screws and big brands, a small thing can become a big deal. I wish all the things I do in my life and at work would turn out and work with as little flaws as most luxury watc...