kennygfunk
478
AP Service Question
When I purchased my fourth AP, ROO Themes, I was very excited. Later, I noticed that THE PAINT ON THE TACHYMETER RING STARTED TO PEEL! So, I sent it to the AP service center in Clearwater, FL. AP did not provide me with an explanation on how this may have happened, but they did give me an estimate to repair the watch. Even though I thought it was a defect, an error on their part, I paid.
Soon after receiving my watch back, IT STOPPED TELLING TIME! So, back to the AP service center in Clearwater it went. AP provided me with an estimate for a complete overhaul. Again, I paid.
Then, IT STOPPED WORKING AGAIN! This time AP covered the repair.
Shortly after that, I went swimming for the first time. I made sure the crown was completely screwed in, but THERE WAS CONDENSATION IN MY WATCH by the end of my swim! At this point my watch did not have a sing scratch or a ding. Being that I had already sent my watch in 4 TIMES before this and hadn't had a chance to enjoy the watch, I decided not to send it back to AP right away. Instead, I sent an e-mail to Jonathan from the Bal Harbour Botique notifying him about the issue. It wasn't until a few months later that I brought it to Westime at Brickell City Centre to send to the Clearwater service center FOR THE FOURTH TIME!
By this time, my watch had a few scratches and a ding. So, AP voided my warranty and did not investigate to see what may have caused the leak. I suspect that the water got in through the pushers because of what was or wasn't done during the previous service.
I wish AP would have opened my watch to see what may have caused the leak, but they didn't. Instead they sent me ANOTHER proposal for ANOTHER complete overhaul even though there was nothing wrong with the watch telling time. I thought it was ridiculous, so I declined, and had it sent back to Westime.
What a nightmare! I'm very disappointed in this purchase and won't be recommending AP to anyone.
At this point, I'll probably pick it up and sell it at a loss to fund something more reliable like a Rolex, Vacheron, or Patek. What would you do?
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AP Service Question
When I purchased my fourth AP, ROO Themes, I was very excited. Later, I noticed that THE PAINT ON THE TACHYMETER RING STARTED TO PEEL! So, I sent it to the AP service center in Clearwater, FL. AP did not provide me with an explanation on how this may have...
If this is your 4th AP, your other 3 must have been great
I am not an AP owner but I have to say this doesn't sound quite right to me. If the watch was purchased from an AD, I would be surprised to hear AP declining the damaged dial under the warranty. At that point, I would have insisted for it to be repaired u...
I've owned the watch.
And I miss it. Spent many Caribbean gigs with her on the wrist, no issues at all. In fact, I'm trying to find one to "have it back". Feel for your nightmarish experience, though. All the best!
Very dissapointing!
From your story, seems like they just care to take customer's money Or, you just had a bad luck with the watch... Anyway, even if everything was fixed, I wouldn't dare to wear it anymore. Like you, I'd sell it take the loss and buy other brand you fancy. ...
''By this time, my watch had a few scratches and a ding. So, AP voided my warranty...." . Never heard that before, unless that 'ding' caused a damage to structural integrity. You see..[nt]
....AP doesn't know if the ding came first or the moisture ie if that ding cud even be responsible. Regardless, given the history of troubles with a brand new watch and you paid once already they shud def have been more accommodative. Peeling ring cud its...
thanx. you see AP thinks its the impact that has damaged the seals causing the moisture to get inside. Frankly It does seem like quite a hit. If you have pics from the peeling ring from b4,
and proof of service/payment, you shud present your case to your contact and get a relief. Its fair to ask for adjustment when you paid once already under warranty on a brand new piece. Peeling paint inside the case on a new watch cud have been due to moi...
Good idea, but I would think...
They would look at past history and maybe make the connection themselves. I’m not the type to beg or act the fool. I just won’t do business with them again or recommend their products or service. Recently, my friend wanted my advice on a new purchase. He ...
You are absolutely right. Service counts. btw Patek fails are plenty too - Try sending one for service. AP turnaround times and customer interaction most times is much much better.
AP did lose a customer, but in these times they cud careless if you play that card or PP for that matter. More demand/hype and supply controls makes one off incident irrelevant to them. But give it a fair chance by putting all you cards on the table and A...
I'm scratching my head here...
I bought a watch and spent enough money to purchase a car. The watch is made out of steel, and has a very small amount of gold (rotor, hands). As a matter of fact, in China they sell knockoffs, which thanks to technology, are spot on and sell for roughly ...
I know that feeling. But recognize the fact that mkt has actually moved up due to these fakes - 30-60k for a simple time-only steel or carbon watch is now entry level. Enthusiast/Collectors/Flippers ....
....fall over each other to get the 150k watch and are ready to pay premium to get it. Loud and Clear distinction from fakes so no one with that mindset/lifestyle even dares to wander into their boutiques. Every business goes through a boom/bust cycle and...