An77n1
27
I can talk only from my experience
Nov 23, 2019,14:46 PM
Having had first hand experience with purchasing an AP offshore chronograph black themes new from the authorised dealer in Dubai (there is only one so you should know who it is). Had an issue with movement (JLC base plus Dubois dépraz module). Took it in to rue de la fusterie boutique in Geneva (next to Baroque club) and it was repaired for a hefty price (compared to patek and Rolex service costs for vintage and newer watches). And 13 months later without the watch being dropped it stopped working again. Took it again to Geneva and again paid. Having read dr. Kol’s experience with his two AP watches a few years ago on here and how unsympathetic the moderator was put me off the brand. Love the AP 15202BC white gold salmon dial and saw it at Dubai watch week but don’t have the courage to buy that piece given the experience I read on dr. Kol’s Watches (2 hander and his perpetual calendar) with the same base caliber. What any brand needs to understand is that you can turn a bad situation into a good experience. We understand that these are expensive toys and the tiny machinery is made by men and there can be issues with the craft but it’s seldom. But for god sake, stand behind your product and make your customer right. Admit you can improve on the service this gentleman has received instead of questioning his good faith. All of us are here enjoying the passion for watches and what’s the point of this forum if we cannot help each other? 99 percent of the people in this world are good. Can we not assume that any gentleman posting here posts in good faith and when he reaches out to ask for help, he is stating facts and not bashing on the brand. He is obviously tormented. We love our watches. Hopefully I have not offended anyone. If this post is inappropriate, please feel free to delete it. 🙏🏻
PS: the AP black thèmes since was stolen so good luck to whomever has it. 😂 I love the AP royal oak cufflinks. Now those are fire 🙌🏻🙌🏻
Comments:
view entire thread
Honestly AP Good looking but Service is the worst
By: Mally : November 22nd, 2019-10:50
My time piece bought in 2014, sent for repair twice (NYC in 2015 under a 3 year Warranty...charged???, why ....& in London 2017...gratis...) packed off, again. Realy...? The watch obviously has an issue.... Delivered to Sloane Square in London,again o...
Patek Sale & Service is above par
By: Mally : November 22nd, 2019-11:02
Patek only charged me only the residual difference in price on upgrading to the clasp after 6 months of my purchase.
I can talk only from my experience
By: An77n1 : November 23rd, 2019-14:46
Having had first hand experience with purchasing an AP offshore chronograph black themes new from the authorised dealer in Dubai (there is only one so you should know who it is). Had an issue with movement (JLC base plus Dubois dépraz module). Took it in ...
We have heard stories like this way too often here.
By: Reuven Malter : November 22nd, 2019-12:12
Maybe its just the clearwater service center that is great. Heard this a few times from asian buyers as well. Dont buy any ap and enjoy your other pieces. And when people are trying to question the story i can say that dr. Kol said that same thing couple ...
Sloane Square is in London...
By: Mally : November 22nd, 2019-12:21
But AP in Switzerland does need to own & address responsibility for the, uh, time piece I bought as I, unfortunately, trusted AP the brand?
I can only comment on USA-Clearwater service...
By: HighEndOne : November 22nd, 2019-15:01
I have had 3 watches serviced there over the years. One of them I delivered in-person and was given a complete facility tour. It was a memorable experience. I am sorry that your service has been less than satisfactory. I can only state that my experience ...
I am just curious
By: FlyingSnoopy : November 23rd, 2019-09:20
You bought the watch in Geneva form an AD and you gave it for service in NYC and in London? Why not choose one place to deal with? Cheers
An Update
By: Mally : November 25th, 2019-14:47
Thought the right thing to do would be to update; Have finally received a mail from AP with a service estimate. My special thanks to Michael for all his help. Will post further once I physically receive the watch. Mally
Mally - Good to hear!
By: MichaelC : November 25th, 2019-15:53
No brand is perfect. We can all agree about that. But I have every confidence in Audemars Piguet to rectify any issues with watches under warranty, and their own service work. Maybe there is something specific to your sample that has caused a few repeat p...