@Patek_Ambassador
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AP Service in my experience has been excellent. My only complaint is that AP service is very expensive when it doesn’t need to be (Patek serviced my Calatrava for only $350, AP charged me $1100 for my 15400–both are simply 3 hand watches). [nt]
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Honestly AP Good looking but Service is the worst
My time piece bought in 2014, sent for repair twice (NYC in 2015 under a 3 year Warranty...charged???, why ....& in London 2017...gratis...) packed off, again. Realy...? The watch obviously has an issue.... Delivered to Sloane Square in London,again o...
Patek Sale & Service is above par
Patek only charged me only the residual difference in price on upgrading to the clasp after 6 months of my purchase.
Sorry, most of us here will disagree with you. In my experience, AP service is THE BEST. Nobody is perfect though...
Sorry you encountered troubles. These posts are always difficult. To full assess your situation, things to know are: what watch? purchased brand new? from which dealer? authorized or not? general service history? On and on we can go. Really, nothing we ca...
Yes Mally, obviously not. But you never included any info in your initial post, so who would know?
This might come as a shock, but not everyone posting things on the internet shares the entire truth to a story.
Thought Bold Fonts weren’t permitted
As per purists guides, Michael... I’m only being subjective on my issue.
I can talk only from my experience
Having had first hand experience with purchasing an AP offshore chronograph black themes new from the authorised dealer in Dubai (there is only one so you should know who it is). Had an issue with movement (JLC base plus Dubois dépraz module). Took it in ...
We have heard stories like this way too often here.
Maybe its just the clearwater service center that is great. Heard this a few times from asian buyers as well. Dont buy any ap and enjoy your other pieces. And when people are trying to question the story i can say that dr. Kol said that same thing couple ...
Sloane Square is in London...
But AP in Switzerland does need to own & address responsibility for the, uh, time piece I bought as I, unfortunately, trusted AP the brand?
I can only comment on USA-Clearwater service...
I have had 3 watches serviced there over the years. One of them I delivered in-person and was given a complete facility tour. It was a memorable experience. I am sorry that your service has been less than satisfactory. I can only state that my experience ...
I am just curious
You bought the watch in Geneva form an AD and you gave it for service in NYC and in London? Why not choose one place to deal with? Cheers
An Update
Thought the right thing to do would be to update; Have finally received a mail from AP with a service estimate. My special thanks to Michael for all his help. Will post further once I physically receive the watch. Mally
Mally - Good to hear!
No brand is perfect. We can all agree about that. But I have every confidence in Audemars Piguet to rectify any issues with watches under warranty, and their own service work. Maybe there is something specific to your sample that has caused a few repeat p...
No Sir. Just the designated AP Moderator for our website.
I have a few contacts at the brand and sometimes am able to pass information along. Happy to assist when I am able.