Horrible Experience in Singapore Service Centre
I had given my watch Lange 1 moonphase for a simple oiling or half service to the Lange boutique.
I was told the watch would have to go to Germany and I accepted, then I was told they had a German trained Lange service personnel in Singapore and he was qualified enough, I BELIEVED them THIS WAS MY MISTAKE.
I paid for a full service and got my watch back in a WORSE CONDITION than I gave it in.
The dial came back damaged under the pivot of the seconds hand it has been removed badly by a hand removal tool. They refused to accept their mistake but the damage was irrefutable. I had to prove that this was done during the service. I tore into the boutique and refused to accept the watch. They then replaced the dial but the hands have been damaged they are not straight any longer they have been bent.
I had never expected this.
I will have to bring this up when the watch goes again for another service.
I am distraught this is an expensive watch.
It’s a shame that a brand like A Lange & Sohne does this kind of service.
I will never give my watch to the local service centre. Germany is the place.
In short in totally dissatisfied.
I sympathise with you Gary.
Don’t take it lying down.