Rolex

So long story short I sent my JLC for service and they lost my watch. My AD is great and made things right. I walked through the cases and as soon as I saw this Datejust II I said this is the one. I think it’s the coolest blue dial out of any brand. The w...  

Best wishes Alkiro

How can a watch sent in for service be lost? I'm glad that your AD made things right. But if I were you, I would definitely put pressure on whoever should be responsible and keep tracking down the lost JLC. What if it's an memorable piece that has special... 

Then this beauty will be a bonus! J

They sent it and it shows delivered. JLC dropped the ball and could not explain where it possibly went from time delivered to where it was supposed to go. To be honest before I bought it I had a crazy wierd gut feeling that Richmond after service was a me... 

Just wondering how JLC lost your watch. I hope you get that one back

Someone might have stolen it. For all we know the Fed Ex driver opened the box took the watch and delivered an empty package to JLC. There just is no way of knowing for sure. It’s all speculation

I brought in my white gold PanoRetroGraph for service. After a month, I got a phone call from my AD claiming that Germany has lost my watch. I asked the AD to propose a solution. A few days later, somehow, someone in Germany was able to locate a brand new... 

What would you have done had they not found another new watch? Wonder what they would have proposed as a solution.

I kept my cool when the manager broke the news to me. I simply told him that I'd love them to propose some solutions to work this out with me. A week later he informed me about the new found piece. I was just lucky, I suppose. I dare not to image what I'd... 

It's good to know, and also good that both of you had an honest AD who knew how to take care of your situation the proper way.

I wonder how many other times this has happened to people.

Did you send it for service via the AD, or directly?

From now on only via AD as now I know this can happen. Wonder what would happen if it was just me who sent it on my own?

And huge congrats with your new watch 👏🏼

There is no way the JLC Manufacture in Switzerland lost the watch. It had to be another malfeasance from the dreadful US Richemont facility.

Sent it to Texas. I thought that’s where all US models go?

Too many other great brands to choose from who know how to properly service their products.

They said they are not sure without a reference number that was given to the AD l and wouldn’t really say anything else. I told them i have the watch case number and all. I asked how it’s possible to not be able to look up a watch by case and serial numbe... 

I owned the Montblanc 1858 steel tachymeter. It is a bit of a cult watch on our forum. Awesome piece, I loved everything about it and was one of the very first collectors to commit to that watch. Sadly, the service experience was beyond frustrating, they ... 

After sales is more important than the original sales experience in my opinion.

However, what a shocking story about that lost parcel! I would be gutted if I were you! That watch was unique, hopefully it will turn up eventually. I can't imagine how I would feel in your place. Your AD did the right move, good! Was the parcel sent insu... 

Either take the offer of picking any watch I wanted within reason of course or take the insured value as cash(much less than the pre owned market value). That was by far my favorite JLC but after that experience it put me off Richmond completely. I am not...