welcome here. One of the reasons this forum exists is to air views and Theodore Diehl and Richard Mille do visit this forum and read comments (as other representatives do for other brands). What matters is that the claims are made in a stated and non-inflamatory manner. The fact of the matter is that all brands, including Patek, Lange, Journe, and AP (I can give a personal example here as well) all have problems with watches every now and then. The occurences are very small compared with the number of watches out there. When it happens, irrespective of the price (as someone has parted with their hard earned money), the consumer rightly objects. It happens. If the brand puts it right, then it is just an occurance that has been unfortunate, annoying, but ultimately, has been corrected. It should not happen, but occasionally it does. What makes this an incorrect sweeping statement is if you then generalize that RM (or whichever brand) has a major problem with quality control and that to charge such prices, with that quality control means the company is in trouble. This is wholly untrue, almost liable, and I will not stand for such statements on this forum.
This forum exists to discuss RM watches, good and bad, what you like and dislike, and as such your contributions are very welcome.
Thanks
Andrew H