I was at the NY Patek Philippe exhibition. I wrote and photographed most of the coverage that was here on PuristSPro about it. I hope that experience with the lady on the reception on the upper floor didn't specifically not welcome your family. That would be surprising. It is possible that it was just a coincidence that she missed you multiple times.
I can't remember the last time I received a gift from any AD. But I do want to mention that I work with some artists and watchmakers directly. And I have found that they have been incredibly rewarding and enjoyable to work with. That alone is a gift worth much more than an ashtray, neck tie, or baseball hat could be worth to me.