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Near the 23min. mark. It is noticeable with the naked eye.
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Is this blemish on the dial acceptable?
Near the 23min. mark. It is noticeable with the naked eye.
Thanks for looking.
cheers
fernando
The answer is
If you can see it with the naked eye and it's bothering YOU it is definitely an issue. Looks like either a manufacturing defect, a piece of dirt or even a scuff from careless handling by someone during the watch's assembly.
It should be covered under the 5-year warranty. I would get it fixed or replaced. Otherwise it'll gnaw at your soul! No joke :-(
Thank you for your answer.
It is gnawing at me already. Such a beautiful dial except for the spot.
I saw the blemish even before I got to the part where you wrote 23 :-(
It looks like it's not just the black dot but there seems to be a faint line from the bottom of the 30min counter all the way to that dot?
Did you get it already?
Did you get it already?
Yes it's already in my possession.
A friend collected it for me in Tokyo last week. I haven't sized it or worn it yet, unsure whether this is an issue I should be concerned with.
You're a discerning kinda guy, Fernando..
This will bug you. A quick trip to a boutique might be in order.
Nice red theme you're having with your Omegas btw. Red AT, Tintin..
It is still a very very nice piece and shouldn't stop one from enjoying it while waiting for some kind of solution. I know I'd still enjoy it even with that nagging dot there
Nice red theme you're having with your Omegas btw. Red AT, Tintin..
It is still a very very nice piece and shouldn't stop one from enjoying it while waiting for some kind of solution. I know I'd still enjoy it even with that nagging dot there
Borderline imho, but . . .
. . . you've got to be able to live with it. If you can't, it's best to bring the matter up with the boutique immediately.
Art
It would bother me...
Is the watch new? The dial should not have passed QC in my opinion, and Omega should replace the dial.
Watches are far too expensive to accept this type of flaw, IMO.
John
Thanks everyone.
I shall bring it to the attention of Omega to see what they can do.
Will update in due course.
Best
Fernando
Such a nice dial.. Taking it to the boutique would be a good idea
You deserve a good dial
Best regards my friend
Best regards my friend
Obvious
The mark is very obvious and Omega quality control should have picked this up during productive already (I can’t imagine how this could be caused afterwards unless it’s been opened)
Plus if it’s bothering you so much to put it on this forum before even wearing it, then there is only one logical answer; return it
Plus if it’s bothering you so much to put it on this forum before even wearing it, then there is only one logical answer; return it
I'd change the dial. Fortunately for this you do not need to go to Japan. [nt]
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Hi Fernando...
The problem is once you see this type of fault on a dial you have to get it sorted.
Really surprised to see this.
I have several modern Omega's and especially the dial quality was always as good as it probably gets.
Once the dial will be changed you will have a superb watch : this version of the Tokyo 2020 models is my favorite.
It can happen to any brand.
It's how they make good on the issue that really counts. We'll see. 
For sure, ask for an exchange or money back. Not acceptable, paying the price of luxury, expect luxury. [nt]
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Oil?
Looks to be an oil trail from half way above the 30 minute mark on the sub-dial. It would worry me on a new watch.
Best, Clive
A quick update.
I'm happy to announce that I received a replacement watch from Omega Tokyo yesterday via the local Omega boutique. All is good and my thanks and appreciation to everyone here for their valuable feedback. Otherwise, it could have been a nagging issue that never goes away every time I look at the watch.
My hats off to Omega and their customer service; especially helpful was the Retail Manager of the Swatch Group in Japan, who fully understood the problem and cooperated efficiently to insure my satisfaction.
The new arrival.
As I mentioned, issues can crop up with any brand but it's the way that it is handled thereafter that distinguishes its integrity and commitment to its customers.
Best Regards,
fernando
All good, all good, even if it is the normal way to treat clients. Happy for you, Fernando. [nt]
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Excellent Omega, and Congrats Fernando!
I never replied to the first post but was in agreement with everyone else. You handled it very well Sir, and now have a perfect outcome. Well done!
Now, tell me more about this model... LE for the Tokyo Olympics? That bezel is sharp.
Now, tell me more about this model... LE for the Tokyo Olympics? That bezel is sharp.
Thank you Michael.
Yes this is one of the five Tokyo Olympics 2020 LE and only available at the boutiques in Japan with 2020 pcs. for each model. There is also a five pieces box set (55 sets), which I'm told has been long sold out. I acquired the blue one on my last visit there and put my name down for the red one which became available after a couple of months.
Well done Omega!! I´m happy for you Fernando that this issue was solved by the Boutique. That´s the way to go with a beloved and prestigious brand like Omega! Abel [nt]
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Thank you Abel.
I never doubted that they would back up their products with exemplary customer service and I'm very glad that I listened to the feedback here. It was worth the minor inconvenience.
Hi again Fernando! Yes, this is what we expect from a such a prestigious Brand...
... Though this should be the normal thing we sometimes read or hear about complaints from customers of other high end brands regarding their post sales service or wrong answers to claims from customers.
So it makes feel so well to know that one of my favorite brands answered to your problem this way backing their products with a high quality customer service. With my experience with Omega I also was sure they would fix the problem inmediately.
I´m happy for you and I wish you will enjoy this beautiful Speedy so much.
All the best, Abel.