Audemars Piguet

Had just purchased the AP ROO 44mm in FC and really enjoyed wearing it until recently when I noticed that the power reserve was not performing as it was meant to.

After wearing the watch for the entire day it still would not hold charge even until the next morning. On a couple of occasions the watch stopped even whilst wearing on my wrist.

Naturally I took the watch down to the service centre at River Valley in Singapore to have it checked and expected to get it back within a week. I however received the below from the service centre which was most dismaying:

//quote//

As advised by our watchmaker, kindly be informed that we will be carrying out the necessary service and controls to ensure the optimum performance of your timepiece.  
The service will be done under warranty, at no cost to you.  
Estimated delivery time 10 working weeks.
Once ready, we will contact you immediately

//unquote//

One certainly does not expect to face any problems with the movement when buying a high end watch like the AP Offshore and bad enough that you have to take it down to the service centre you are finally told you have to do without it for 10 weeks!!! The warranty is dated as recent as Dec 2012.

Have any of you faced any similar problems with your APs

 

Regards,

Abner

 

 

Abnerc15,

I know a lot of thought went into selecting this watch, and I know you got the right model.   Here in the US we are usually quoted about the same timeframe for service.  I do understand for you, with this being a new watch, that is not easy to accept.  Rest assured AP's Service Centers are first rate, and when the watch is returned, it will be running as it should.

Thanks guys.

I actually do not have that big an issue with the power reserve not living up to expectation or rather as 'promised'. But this was until they told me it would take 10 weeks to rectify...

This makes me then wonder why this issue should exist in the 1st place. I'm sure the QC process is there to ensure this does not happen especially for a 3 month old piece..

Anyways fingers crossed and hoping I get this sooner as I must admit I miss having it on my wrist...

 

Regards,
abner

Hi,
I have exact same problem with my roo, still under waranty and its already 2,5 months at the sgp authorized service center with still no news. If i got it back and same problem or new problem arise, definitely will sell it and find some thing else better, which is offcourse would be other brand.
Take care,
Ilianto
This message has been edited by iliantow on 2013-04-09 07:56:11

This message has been edited by Eternal on 2013-04-09 07:56:01

IMO if the watch they sold you was not functioning properly, rather than fix a broken watch, they should give you a new watch, or else give you a loner until the watch is fixed. It is not alot of money for them, but alot of money for you and me. 

Hi Eternal,

I wind my watch daily before putting it on cause like I said its dead each morning.... I have even wound it again at noon when I found it has stopped on my wrist....

I have had an AP Panda before this which has the same 60 hour movement and I never had to wind that watch even if I haven't worn it for a whole day or maybe more....

Sorry to hear that happening to a relatively new watch .
Do you notice any problems with the accuracy of the watch?
My RO seems to gain about close to 5 minutes a day

Be sure to keep watches away from any powerful magnetic fields such as magnets because they will screw up your watch!

- AT

Hi,

 

As i know every mechanical watch gains or looses.So maybe 30 seconds per day.But 5 minutes is much i think.

yours...

From the typical Panerai owner. Unfortunately.

But as with all mechanical watches, no matter how good the QC are, things are bound to happened. Otherwise the warranty would not be there in the first place.

Hi,

I bought my AP ROO (5 years ago) and went to the service centre in Hong Kong after 2 days of wearing it, it stopped and eventually they replaced the movement (at no cost to me) and sent it back to me after 3 months something, very sad but it happened.

being honest, I was very very disppointed and there was nothing I could do but to wait.

The watch is in a good shape after repariing it till now...

Best Regards,

Victor Wong

How are they supposed to thoroughly test the watch & return it to you within a week...?  Sounds like AP are doing their usual high customer service plan.  If after checking for over two months & it being returned to you it still wasn't right, fair enough, post a public complaint on a forum.  

The watch is supposed to be delivered after going through QC. the movement can be tested for 2, 4 or even 10 months for all I care, but once passed and put for sale this should not happen immediately after...... If the power reserve is that bad in just 3 months that's not my fault.....

You don't buy a brand like AP expecting to deliver it back to the maker within 3 months of wearing it, or are you implying one should expect this when buying an AP...

You seem to be missing the point here

 

I always wonder, in cases like this, does AP extend their warranty since its no fault of yours that the watch is gone for a long time?

In speaking with Abner privately, he did tell me he bought this watch second hand.  I am not making any excuse for AP here, but I am merely pointing out that when you buy a used watch, you simply never know its full history.  Perhaps the original owner did something to damage it and then quickly traded it in.  It is quite possible, and definitely a fact relevant to this situation.

AP's after sales service is stellar, and I'm sure Abner's piece will be handled accordingly.

You bought the watch second hand, after enjoying it for a while you begin to suspect that it doesn't function 100% and so you return it to AP - the people that you didn't buy it from in the first place! Presumably so that you could save money. AP confirm that they will observe the watch, diagnose the problem and then fix the problem completely free of charge.....and they confirm that they will do all this, in writing BEFORE they actually know what is wrong so that you, not even their original customer, can rest easy in the knowledge that your second hand watch will come back like new. 

Nautilus,

Thanks for your comments... Firstly let me start by saying I do agree new things break and that's why I turned in the watch to AP to get it checked out... My only grouse was that it was gonna take 10 weeks to get it back which IMHO was not justified given the age of the watch... I have now learnt that this is normal so have accepted this and am waiting to get it back..

I agree with Michael and Anthony that AP is 'possibly' not responsible cause I cannot be 100% sure of how the previous guy used or abused the watch, although you can be sure looking from the pictures that the appearance atleast is pristine.

As for your comment about me not being the "original customer" for AP and hence AP 'supposedly' doing me a favour by taking it in for a free service..... There is a huge market for pre-owned watches and if luxury watch brands did not wish to entertain warranties being transferred to the next owner I'm sure they would have done something about this years ago....... There are many genuine and passionate watch lovers (myself included) who sometimes feel the need to wear something new and have to sell what they have to fund their new found desire......There is a Collector's market on this forum too.... The new watch market exists in tandem with the pre-owned market without which sales of new watches would surely be affected...

Seems we promote criticism as long as its positive but any negative feedback is unwelcome......

Even cars right when you drive them off the dealer lot, they experience some type of problem after a few days, a week, or couple months.

This is what happens with mechanical machines. Stuff breaks.  It happens all the time in any industry.

To get the watch back to you in 10 weeks is very acceptable in the watch industry world.  Yes, I wish turn around time is faster but that's how it is.  One of my watches, I didn't get back for 6 months and another 5 months.  So 10 weeks is nothing IMO

And the fact that you're the 2nd owner of the watch, you're buying a used watch.  Who knows how the original owner treated the watch.  Whenever I buy a used watch or car, I have the higher expectation of it malfunctioning because I don't know if the original owner babied and cared for it. 

Cheers,
Anthony

Recently I face down my Diver for a night, my watch stopped ! I have been wearing less than a week.

Hi,

 

I would also be disappointed if ı were you.But the most annoying thing is the watch would be away for 10 weeks.Don't hesitate to demand your rights as you won't be able to wear it on.

 

regards..

I have a similar story to share. 

As I don't have an AP in my stable, but it did happen to me on my recently purchased green watch which I had experience the same issue like yours, most disappointing of which is that the watch stopped in the middle of the day on my wrist.

I brought the watch to the service center to have it checked and upon diagnosed, it was determined to be a timing mechanism problem. I got the watch back after a week. And so far it is doing ok. When I reported this issue to my AD where I bought the watch, they were surprised at the said issue.

On a related note, I had a great experience at AP service center in River Valley last March where I went to buy an AP extra link on my friend's jumbo. Got some good souvenirs and was given drinking water. They also arranged for my GST refund.

Other than my issue with the long downtime, the service rendered during the two times I've been at the AP svc centre in Singapore had been fantastic - one to buy the GP strap and another to send in my watch.