It happened to me too.

May 30, 2014,03:54 AM
 

Please see my post about my cracked case on this forum.


There are a few basic issues.  
1. watches should not be made of brittle material.
2. if you make a watch out of ceramic, then design it for ceramic.

Panerai takes a shape suitable for steel and converts it directly to Ceramic.  These shapes do nothing to overcome the inherent weaknesses of ceramic.  The are large and lots of high edges and corners.  Whereas, a Rado ceramic watch was purposely designed for ceramics.  They designed their watches with a low profile, smooth lines and beveled edges.  They avoided anywhere that would take an impact and if it did hit something the impact would distributed be over a larger area.  There are no corners to chip or break.  This is why they have had been successful with ceramic.  Panerai designs do not take the material into consideration.  They are destined to to break if anyone wears them more then one a month.  They are by no way an everyday watch.

Another issue is my watch came with strap and normal buckle.  This setup also has a propensity for fumbles.  A deployable clasp is more suitable for a fragile watch.

The watch should come with a warning.  Do not drop or bump into anything or the repair will be 60 to 75% of the watches value.  Likewise watches have waterproof limits shown.  

When i bought mine i thought, okay if it breaks then maybe 2k or something, not the crazy amounts they charge me.  it was a real shock that i was not ready to see,

Another issue is they sell the same watch (same case), but with a cheaper movement for the same price as the new case for mine.  It is ridiculous that they can sell the same case with movement and all the trappings inclusive of the retail and manufacturing profits for the same price as just the same case they put on my watch.  

They are taking advantage of us on the cost the repairs and it is their design weakness that is the problem. 

Don't by a ceramic watch, if you plan on ever wearing it.  If you are planning on leaving it in the safe then it is okay to buy.

Edward


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Comments: view entire thread

 

Horrible service at Panerai Dallas

 
 By: BrianTexas99 : May 21st, 2014-18:55
I own multiple Panerais. I recent dropped my PAM 317 (my fault) and I was told by Panerai Dallas that the repair bill would be $16,000!!i was shocked that a $25,000 watch could cost $16,000 to repair. This is nothing short of thievery. I will never buy an... 

I agree the cost is absurd, but don't single out Panerai Dallas.

 
 By: MichaelC : May 22nd, 2014-14:09
I doubt they actually set the cost of a new case, and expect it is the same worldwide, relative to local currency of course. But I definitely feel for you; that seems totally out of line to me. BTW Brian, welcome here, and I hope you will have more posts ... 

Sorry to hear you dropped your PAM317

 
 By: AnthonyTsai : May 22nd, 2014-14:53
How was the damage? Did the case crack or part of it chip off? And for reference sakes, what exact work is covered on the $16k repair bill? - AT

repair bill

 
 By: BrianTexas99 : May 23rd, 2014-06:30
One of the "arms" that holds the strap to the watch casing split off when the watch dropped. The $16,000 covers the factory making a new casing. This is the infuriating part of the process--the case is still made today as a PAM 318 (vs 317), but because m... 

Ok so one of the case lugs broke off when you dropped your watch then

 
 By: AnthonyTsai : May 23rd, 2014-08:15
The huge price tag for the repair bill is unfortunate :( - AT

unbelievable

 
 By: mariabrew : January 27th, 2015-00:45
im so disgusted that panerai would expect this of you.i guess there yatch needs some repairs good luck

One reason why I would not, under any circumstance

 
 By: vitalsigns : May 29th, 2014-18:35
One reason why I would not, under any circumstance buy a ceramic Panerai (or any high-end ceramic watch, for that matter). It's a shame Panerai is not giving you a better deal on a replacement case. The marginal cost of the case has got to be a mere fract... 

It happened to me too.

 
 By: WES_SS7 : May 30th, 2014-03:54
Please see my post about my cracked case on this forum. There are a few basic issues. 1. watches should not be made of brittle material. 2. if you make a watch out of ceramic, then design it for ceramic. Panerai takes a shape suitable for steel and conver... 

I dropped my 320 but mine is steel

 
 By: Nicko16 : May 30th, 2014-04:24
Wasnt off a desk was a straight 8ft drop onto wooden stairs then one bounce onto the tiled floor. Was scared the repair bill would be massive. Managed to get a away with a movement service. Although my crown guard has a little ding in it and the 12 o 'clo... 

PANERAI AND RICHEMONT ARE THIEVES

 
 By: foubourg : June 15th, 2014-20:22
The problem is Richemont and the thugs they have leading their brands. Panerai has become nothing short of just a marketing stunt. I have Panerai's luckily no issues like this, but everytime I've had service issues in the USA or in Singapore where I live ... 

pam 111 issues

 
 By: mariabrew : January 29th, 2015-21:18
my beautifull dog dragged the bathroom towel i was using to the tiled panerai was in seemed to work fine untill later that i took it off i noticed that the spring thing wheel was turning slower than was also a thing that came out of this floating on t... 

So sorry to hear about this!

 
 By: Mirian : January 27th, 2015-06:54
I also owned 317 with K series, I am extremely careful wearing them because the repair will cost a fortunate. I will tie my strap on top of something soft (like bed) because if it drops, it will be disaster! Anyway, that remind me that if you buy all the ...