PANERAI AND RICHEMONT ARE THIEVES

The problem is Richemont and the thugs they have leading their brands. Panerai has become nothing short of just a marketing stunt. I have Panerai's luckily no issues like this, but everytime I've had service issues in the USA or in Singapore where I live now it has been totally disappointing. They take forever (Singapore), they lost my warranty card (Dallas center) and return them in even worse shape, scratched (Dallas again) and take no accountability until you treat them like crap. I bought a brand new PAM 508, special edition in Paris boutique and the bezel was mis aligned, so much for their crappy quality control, taking it to the service center in Singapore they took over 2 months. A guy I know had the same issue with a bronzo.

I've had countless issues with IWC and JLC also in the USA service center which is the same in Dallas for Panerai. There should be a collective action against this company. The only luxury they have is the stores and the prices, the back office is a sewer.

If you need help or testimony with your lawyer count me in.

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Horrible service at Panerai Dallas

By: BrianTexas99 : May 21st, 2014-18:55

I own multiple Panerais. I recent dropped my PAM 317 (my fault) and I was told by Panerai Dallas that the repair bill would be $16,000!!i was shocked that a $25,000 watch could cost $16,000 to repair. This is nothing short of thievery. I will never buy an...

I agree the cost is absurd, but don't single out Panerai Dallas.

By: MichaelC : May 22nd, 2014-14:09

I doubt they actually set the cost of a new case, and expect it is the same worldwide, relative to local currency of course. But I definitely feel for you; that seems totally out of line to me. BTW Brian, welcome here, and I hope you will have more posts ...

Sorry to hear you dropped your PAM317

By: AnthonyTsai : May 22nd, 2014-14:53

How was the damage? Did the case crack or part of it chip off? And for reference sakes, what exact work is covered on the $16k repair bill? - AT

repair bill

By: BrianTexas99 : May 23rd, 2014-06:30

One of the "arms" that holds the strap to the watch casing split off when the watch dropped. The $16,000 covers the factory making a new casing. This is the infuriating part of the process--the case is still made today as a PAM 318 (vs 317), but because m...

Ok so one of the case lugs broke off when you dropped your watch then

By: AnthonyTsai : May 23rd, 2014-08:15

The huge price tag for the repair bill is unfortunate :( - AT

unbelievable

By: mariabrew : January 27th, 2015-00:45

im so disgusted that panerai would expect this of you.i guess there yatch needs some repairs good luck

One reason why I would not, under any circumstance

By: vitalsigns : May 29th, 2014-18:35

One reason why I would not, under any circumstance buy a ceramic Panerai (or any high-end ceramic watch, for that matter). It's a shame Panerai is not giving you a better deal on a replacement case. The marginal cost of the case has got to be a mere fract...

It happened to me too.

By: WES_SS7 : May 30th, 2014-03:54

Please see my post about my cracked case on this forum. There are a few basic issues. 1. watches should not be made of brittle material. 2. if you make a watch out of ceramic, then design it for ceramic. Panerai takes a shape suitable for steel and conver...

I dropped my 320 but mine is steel

By: Nicko16 : May 30th, 2014-04:24

Wasnt off a desk was a straight 8ft drop onto wooden stairs then one bounce onto the tiled floor. Was scared the repair bill would be massive. Managed to get a away with a movement service. Although my crown guard has a little ding in it and the 12 o 'clo...

PANERAI AND RICHEMONT ARE THIEVES

By: foubourg : June 15th, 2014-20:22

pam 111 issues

By: mariabrew : January 29th, 2015-21:18

my beautifull dog dragged the bathroom towel i was using to the tiled panerai was in seemed to work fine untill later that i took it off i noticed that the spring thing wheel was turning slower than was also a thing that came out of this floating on t...

So sorry to hear about this!

By: Mirian : January 27th, 2015-06:54

I also owned 317 with K series, I am extremely careful wearing them because the repair will cost a fortunate. I will tie my strap on top of something soft (like bed) because if it drops, it will be disaster! Anyway, that remind me that if you buy all the ...