Jaeger-LeCoultre

Tim_M
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Upcoming JLC Service Superpost...

Hi,

Since we're discussing JLC service, and this topic has surfaced several times, it seems that many questions arise concerning factory service... with surprisingly few hard facts available. This isn't unique to JLC, but the brand is our focus on this forum and my personal passion as a collector. JLC also is the basis for my recent service experiences, and I will be posting a comprehensive review of that experience on this board once my final watch returns.

The short take is that my experience with JLC has been excellent. I have a wonderful relationship with a local authorized dealer who helped me navigate the process and kept lines of communication open. My service request included a colossal six watches that I brought for full overhauls on the same day in the interest of creating a single "starting point" from which to measure each one's interval between services. The watches included my Master Ultra Thin 34mm, Duometre a Chronograph, Master Compressor Extreme World Alarm, Reverso Duo Night and Day, Master Grande Memovox, and my Amvox2.

The service requests were as varied as the models: one restoration, two warranty requests (one cosmetic, one mechanical), and three routine overhauls. Each of the Le Sentier and Forth Worth service centers handled at least two of these watches, so both major service centers for North American customers addressed my requests and made me privy to their standards and time tables for completion.

The insights gained from this unusually large and varied service request are too valuable and - judging by the lack of first-hand info on the board - too uncommon to keep private. I plan to focus on what was requested for each watch, what was proposed by the factory service, what I elected to perform, the exact center that serviced each watch, the time tables for each watch's return (remember, all were submitted on the same day), and my degree of satisfaction with the results. Significantly, I have access to a top-flight Witschi motorized and articulated chronoscope that has been used to quantify and document the performance of each watch post-service, so exact numbers will be provided with my report.

With the exception of noting that all watches were offered a factory polish at no additional cost, I'm not going to focus on the price of the work, but I'm more than willing to PM that information to any interested parties. After all, I can understand that there may be interest in that subject given the number of complications and models that my service request encompassed. Overall, I felt that quotes for the work were fair and appropriate.

Nicolas, when the time for the review arrives, I would like to name and properly credit my JLC AD who helped to guide me through the process, so would that comply with the forum guidelines for conduct? I'm looking forward to sharing this experience once I can truly say that the book is "closed" on the matter. Oh, yes, there will be photos...

Best,

Tim
This message has been edited by Tim_M on 2015-03-20 18:11:36