Fastwong
1657
Thank you!
Jul 07, 2020,13:45 PM
I just wanted to say thank you for the support and advice! After talking to JLC customer service and reconnecting with the manager of the NYC boutique my EL2 was sent back to the manufacture. Finally. It was like pulling teeth but I'm happy things worked out in the end and when I get a chance I'll drop off the Duometre for a trip back to Switzerland as well. They warned me it'll be slow but I do feel better that's in the best hands.
FYI, the policy as explained to me is that everything goes to the Richemont service center in TX. With enough noise and effort the watch can be requested to then get routed to the manufacture but it's not standard practice unless it's a "complication". I put that in quotes since I don't know what qualifies as a complication if the Duometre doesn't qualify - would have to be a tourb or a minute repeater I guess....
Comments:
view entire thread
JLC is open and my Duometre is back home!
By: Fastwong : June 26th, 2020-21:33
Wohoo! My Duometre is finally back from service after having spent most of the covid lockdown at the service center in TX. I dropped it off back in January or February after noticing they did a crap job remounting the time PR and foudroyante hands during ...
If a LAB 3 does see the daylight...
By: cory : June 27th, 2020-01:57
What collection will it currently fall under? Will it be a new collection? Are the LAB pieces still available from JLC? I’m wondering how big or small they might go with the LAB 3... the 1 was an absolute killer piece.
;) [nt]
By: amanico : June 27th, 2020-11:01
Not harsh at all, this is crazy! This kind of service is a real let down.
By: Fastwong : June 27th, 2020-10:06
How are people supposed to feel good about purchasing a JLC complication when they can't feel confident that it can be reliably serviced? In my mind a big part of the distinction between going with an independent vs a brand like JLC is knowing (err... bel...
Here are my thoughts:
By: holdemchamp1225 : June 27th, 2020-10:37
I have owned JLC watches for nearly 3 decades (since the late 90s). What I can say is that I have never had a problem with any of my JLC watches being serviced in the US service center prior but NONE of those earlier watches were as complicated as a Duome...
Thanks for the advice!
By: Fastwong : June 27th, 2020-10:45
I was with the understanding that the more complicated models went back to JLC also. The boutique manager explained to me they don't have an option, they must send models to Richemont and from there the service center will determine which watches do go ba...
Thank you!
By: Fastwong : July 7th, 2020-13:45
I just wanted to say thank you for the support and advice! After talking to JLC customer service and reconnecting with the manager of the NYC boutique my EL2 was sent back to the manufacture. Finally. It was like pulling teeth but I'm happy things worked ...
Your Duometre is superb, but man . . .
By: M4 : June 27th, 2020-07:19
Richemont needs to get its act together on the service end. I've never heard nor experienced anything but negatives about the operation in Texas. M4
🤪😪😡🤬 [nt]
By: holdemchamp1225 : June 27th, 2020-10:40