Jaeger-LeCoultre

Wohoo! My Duometre is finally back from service after having spent most of the covid lockdown at the service center in TX. I dropped it off back in January or February after noticing they did a crap job remounting the time PR and foudroyante hands during ...  

What collection will it currently fall under? Will it be a new collection? Are the LAB pieces still available from JLC? I’m wondering how big or small they might go with the LAB 3... the 1 was an absolute killer piece.

And what sort of price they will command?

So will we need to win the lottery to afford the LAB3? 😉

That’s it starts to hurt.

I don't want to sound harsh but this was why I was questioning how and why the service center could have serviced your Duometre when I was under the impression that the watch would have to return to JLC Switzerland. Sorry for the continued problems but ag... 

How are people supposed to feel good about purchasing a JLC complication when they can't feel confident that it can be reliably serviced? In my mind a big part of the distinction between going with an independent vs a brand like JLC is knowing (err... bel... 

I have owned JLC watches for nearly 3 decades (since the late 90s). What I can say is that I have never had a problem with any of my JLC watches being serviced in the US service center prior but NONE of those earlier watches were as complicated as a Duome... 

I was with the understanding that the more complicated models went back to JLC also. The boutique manager explained to me they don't have an option, they must send models to Richemont and from there the service center will determine which watches do go ba... 

regardless, I would request the watch goes directly back to the JLC manufacturer, especially after what happened with your Duometre. I am sure the boutique manager will make it happen considering the circumstances, if not, let us know. I am sure writing t... 

I just wanted to say thank you for the support and advice! After talking to JLC customer service and reconnecting with the manager of the NYC boutique my EL2 was sent back to the manufacture. Finally. It was like pulling teeth but I'm happy things worked ... 

No idea how and why JLC North America has that policy of sending watches back to their service center in TX. Could be due to turnaround time for the customer and also to minimize work done by the manufacturer in Switzerland. Happy that you got everything ... 

Gotta get servicing costs down...

Richemont needs to get its act together on the service end. I've never heard nor experienced anything but negatives about the operation in Texas. M4

What a beautiful watch! All this service story is a real shame though... Best, E.

But Rolexes just keep going and going and going.... ...