Jaeger-LeCoultre

Happy Holidays and hello! I have a quick question for you Reverso owners, are the scratches on the ends of the case where it meets the carriage normal to be this extreme? And is it normal for a brand new, sealed watch to come with these? To be clear, scra...  

Hi. This is totally unacceptable, I have 3 Reversos nothing like this. I suggest you go back to the dealer and ask for a replacement. These days if you have been following on this forum and others that there are quality issues with JlC.

A replacement should be in order.

Definitely you should have your watch replaced by the AD. If grey market new and sealed then my guess is the problem is the seller. Best of luck for a quick resolution.

Maybe an issue of construction.

Beter to show the AD and ask for another watch

Maybe my eyesight but are the screw heads also damaged?

Totally unacceptable.

And none have had that issue. I would return it

This is indefensible. The more excuses that are made for JLC the more it emboldens Richemont to further denigrate an old and venerable name.

But all jokes aside, no way I would accept something like that! Back to the AD, pronto! Keep us posted with the outcome.... Good luck, Zsolt.

There will be slight scratches over time from swivelling back and forth, but yours look like grooves! Never seen before. I’d go back to the Boutique. Very sorry for you, but you seem to have received a full blown Monday morning watch... I’m sure JLC can s...