I had not discovered those earlier posts of yours during my previous searches, and I enjoyed reading them just now. With the transportation provided, I might have asked to be excused immediately after lunch!
I was certainly disappointed that my two pieces were not perfect upon receipt, but it's happened to me with other high-end brands, and I've read posts by others on the various forums about similar experiences when one buys from a distant AD and has not had the benefit of seeing the piece first hand prior to purchase. Sadly, it happens, but the sign of brand management's integrity and commitment to long term customer satisfaction is how they respond to such situations. I was very pleased that Moser immediately authorized Alkis to issue to me a pre-paid label for express insured delivery to his workshop.
On my Centre Seconds, the hands were not properly set such that when the minute hand was on the twelve-o-clock double indices, the hour hand would be about a quarter of the way past the hour index. On the Big Date, the seconds hand would not remain stationary when the movement was hacked. I PM'd folks who had posted pictures of their Big Date on the forums and called an AD who had one in their case and learned that the seconds hand on theirs remained locked in place when hacked, as does the one on my Centre Seconds and do the ones on other brands' movements in my collection which have a hacking feature.
I have received assurances from Moser that these issues will be remedied and I am confident that with their commitment and Alkis' skills, I will be pleased with the results.
I'm at a point where I'd like to turn my attention to acquiring independent low-production pieces rather than those from mass-producers. I'm not a Daniels or Defour candidate (unless one comes up at a Sotheby's or Antiquorum auction that, magically, no one else is aware of), and Moser provides elegant precious metal pieces of a design I like very much at a price range I can rationalize. While the Venturer's design is different enough from the Monard's case for me to not consider it a redundant addition, it is still fairly similar. I will be interested to see whether Moser adds entirely new designs or casual/sports watches in the future. With the recent involvement of MELB and Meylan and son, I do feel Moser presents a stable offering in this low-batch space that should give buyers confidence.