pfang56
1845
Yes - I hear their turnaround times for service are also good!
Jun 01, 2021,06:23 AM
Hearing interviews of the team it seems they have sufficient resources to service watches consistently within 8 weeks.
My first experience with early Richard Mille - which may have been independent like - was a bit of a disaster and created for me this perception that independents are not good at service.
It took 9 months with a lot of poor communication for a simple time/date/seconds automatic movement - don't know if the "variable geometry" rotor enabled movement outsourced from Vaucher required Philippe Dufour to fly in and fix it 
This experience really turned me off of smaller brands - and while RM has seen an incredible demand lately, I always hesitate when considering any RM models because of that experience. It's as if you need a minimum of two RMs to ensure at least one is keeping time while the other is in service.
I get a feeling Urwerk is going to be different....very different!!
Cheers
Peter
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Now this is some incredible service from Urwerk!
By: pfang56 : May 31st, 2021-11:56
Following a recent purchase of an Urwerk, and following advice from other collectors of the brand, I made the decision to pick a few straps to complement my first Urwerk and first adventure in an Independent brand. All I can say is - wow! Really personali...
That is great, Peter!
By: MichaelC : May 31st, 2021-13:25
I have never owned a watch from this brand, but have heard great stories. And the straps you selected are cool! Can't wait for the watch post...
I'm also looking forward to making the watch post...
By: pfang56 : May 31st, 2021-14:19
I just found my old post from 2007 on how to change a strap on an RM005. Crickey I was detail oriented - I'm not sure I have the attention span anymore!!! Thanks for the feedback. With all of the hubbub on allocations and demand and values in watchland - ...
Thanks for the comments!
By: pfang56 : May 31st, 2021-14:20
I'll do my best - hopefully can do it with some oversight by the Urwerk dealer nearby Cheers Peter
Thanks FabR!!
By: pfang56 : May 31st, 2021-14:24
A little bit of an escape and refreshing experience for me beyond the super-houses. One often thinks of small entrepreneurial companies being nimble, agile, and innovative but there are exemplars with great customer centricity and relationship management,...
Absolutely agree!!!
By: pfang56 : May 31st, 2021-18:55
I think there are incredible margins which allow for room and investment in customer service and engagement - I would absolutely curious to see what the economics are of any of the houses. I can’t imagine R and D to be that substantial, but paying for Swi...
Yes - I hear their turnaround times for service are also good!
By: pfang56 : June 1st, 2021-06:23
Hearing interviews of the team it seems they have sufficient resources to service watches consistently within 8 weeks. My first experience with early Richard Mille - which may have been independent like - was a bit of a disaster and created for me this pe...
I hope you can play with your straps and watch soon .
By: Watchonthewrists : May 31st, 2021-21:03
I am also a lucky owner of a UR103 and like you i only have very positive and amazing experience with the brand and there customer service Love your new straps . Looking forward to see your pics soon
Absolutely wish it were the case...
By: pfang56 : June 1st, 2021-06:14
But the build up and anticipation only make the experience more worthwhile. I'm hoping that it grows after picking it up! Looking forward to joining you and other members of the Urwerk club! I am wondering if you ever see them in the wild?? Peter
