I bought an ecole regulator. Timing was all over the place and local rolex certified place tested it, said it was not magnetized. LF said it didn't need service just to wind it....without even seeing it. Was very off-putting

Laurent Ferrier service issue and lack of response

By: NardinNut : May 15th, 2026-04:05

I’m posting this out of frustration and a bit of desperation. My Galet Square movement has totally seized. I have reached out to LF four times requesting service without a single response. I love this watch but I am getting very frustrated and I’m quite d...

I bought an ecole regulator. Timing was all over the place and local rolex certified place tested it, said it was not magnetized. LF said it didn't need service just to wind it....without even seeing it. Was very off-putting

By: Dchang81 : May 15th, 2026-04:16

Unfortunately, we've had other members here with negative after sales experience from LF.

By: AuHavrePro : May 15th, 2026-04:17

I'm confident someone will shortly chime-in with their own story........ Sorry to read you are another customer with such an unforgivable service experience....

Perhaps going through an authorized dealer near you, but they probably require that you have purchased it through them to begin with.

By: ArmisT : May 15th, 2026-04:33

That’s a bit disheartening.

By: jp884 : May 15th, 2026-04:50

I love my LF watch but if they were ignoring me that would piss me off. Did you buy it from an AD? If so I would call your AD and have them take it from there, that’s the easiest. If not have you tried calling them directly? ...

Reach out to Robert Bailey.

By: quattro : May 15th, 2026-04:55

DM if you need any precision.

Unfortunately another reputable member here had a crazy bad experience too with them

By: m2 : May 15th, 2026-05:01

Sorry for you but

By: patrickh : May 15th, 2026-06:08

I had a very good service done by LF through my authorized dealer here in Paris. My galet square micro rotor works always perfectly well. Thanks to LF team.