SALMANPK
13857
They have a valid point...
Alot of experts do get it wrong however if the surveys are based on consumer feedback/data and not on "expert" opinion then how can the survey not be a gauge of general sentiment?
If all rankings and lists are wrong I guess Harvard really isn't the No. 1 University in America cause the "experts" have no clue and the World Bank and IMF's GDP no.s must be wrong as well cause those so called technocrats don't know anything. Valid point but weak.
The Toyota saga really is a shame, sure they had trouble with their products but the whole witchhunt aspect reeks of corporate espionage, nationalism (aka racism) and coordinated attack by "he who cannot be named". Other manufacturers have bigger problems, just no one points them out or talks about them, here's one why does every Ferrari have issues with substandard quality parts for e.g. with fuel hoses thats causes fuel to drip onto red hot manifolds causing the engine to catch on fire or when anyone crashes in one the car almost always catches fire burning their occupants to death, I mean if you're going to pay USD 300,000 might as well get some safety features and quality up in there but oh no, it will take away from the excitement and passion and being on the edge.....yeah right. No one has ever thought about doing anything about that and its been going on for decades.
S
This message has been edited by SALMANQ8 on 2010-04-19 03:48:18
Which company in your opinion has the best after sales service?
Hello All, Hope you're all having a good weekend. I wanted to know from my fellow Purists which firms provided them with the best after sales service in terms of: 1) Good network globally: where the work can be done locally within that country vs. sending...
From my personal experiences
Chopard LUC and MIH/Embassy. If there were 2 watches I liked equally enough and both roughly in the same price range and I could only afford 1, and one of them was from LUC, I would pick the LUC hands down. LUC still even if I liked the other watch better...
It is absolutely critical to parse this out into different answers
Hi, Salman, SPECIFIC local service, which needs to be split further into AD vs factory service center and within this, specific individuals attitude of regional CEO/GM and their staff if they need to get involved attitude of HQ SAV director and his team a...
Didn't answer your question directly
given my caveats above, I agree with Aurthur, Chopard LUC under Mr. K-F Sheufele, cares very very much about customer satisfaction and SAV, though how this translates to the field varies quite a bit. This personal "care" is one of the reasons he and Chopa...
So in your opinion Chopard LUC.....
has the best after sales service in the industry? Does it have the following?: 1) Good network globally: local Factory or AD service centers that can handle any after sales or customer service issue 2) Quick turn around times in comparison to others 3) Go...
Salman, EVERY BRAND (even independents) have such stories.
I've resigned myself to 1. hoping that the probabilities are working in my favour, please please please. 2. hoping that escalation will result in someone who cares, sooner rather than later. Name me ONE brand that supposedly has never had a problem with S...
very true...
I've resigned myself to 1. hoping that the probabilities are working in my favour, please please please. S: I always keep my fingers crossed and pray for that LoooL 2. hoping that escalation will result in someone who cares, sooner rather than later. S: B...
Escalation
Hi Thomas, I would be interested to hear what you think is a reasonable way to 'escalate' a concern. Few of us are well connected within most companies, or do not geographically live in an area that would facilitate this. Some try to leverage their concer...
You are absolutely right, Andrew.
Here's one (of many) dilemmas. a person of principle dislikes unanswered emails and phone calls, even from unsolicited strangers. So he makes the time and effort to answer any and all emails and phone calls. This starts out beautifully, and all is well. A...
Thanks. That’s a good algorithm.
You got my point and that seems a good approach. Finding the right people in the hierarchy of an organisation may not be as straightforward though. Ahh yes, Burial-by-E-mail. I know the syndrome well. I have developed a series of shorthand replies that at...
Short of hiring a PA or EA to deal with emails...
it is simply physically impossible to stay ahead of 100plus emails a day, day in, day out (NOT including spam, of course; 100+ LEGITIMATE emails...) 7 days a week 365 days a year. Trust me, I've tried, for almost 10 years... And now that this thread is lo...
Biting off more than you can chew …
Thanks TM. Thought you might enjoy a couple of images to finish off this thread: Biting off more than you can chew Chasing your own tail They seemed somehow relevant ......
Anyone else but you, Andrew, and I'd think...
they were making fun of me. But from you, I think you are empathizing... Can't wait to meet in a few months. Cheers, TM
I could have posted this one:
Because this is how I usually feel. It was definitely empathy that prompted the images. Purists is a nice distraction from life's necessities, but balance is essential....
To discuss further....
Hi Thomas, Really appreciate you taking the time out of your busy schedule to address this, I'll continue our discussion by further adding my 2 humble cents to each of your points: SPECIFIC local service, which needs to be split further into AD vs factory...
nein nein nein nein nein
With few exceptions (Haldimann, Voutilainen among them; in direct knowledge, Paul Gerber and Svend Andersen too but I've heard other stories...) many of the independents could care less about the client, they blow smoke up your skirt because they think yo...
I've received several emails...
First, thanks for being considerate and not wanting to embarrass me in public. I reply here because I imagine if several people thought this and took the time and effort to email me, many more might have thought this as well but didn't or couldn't. S: "If...
They have a valid point...
Alot of experts do get it wrong however if the surveys are based on consumer feedback/data and not on "expert" opinion then how can the survey not be a gauge of general sentiment? If all rankings and lists are wrong I guess Harvard really isn't the No. 1 ...
Thank you, Salman, you've exactly proven my point.
Hi, S, With all due respect to Harvard and its students and alumni, do you HONESTLY think Harvard can defensibly be titled "No. 1 University in America" and not get strong and strongly valid counter arguments and counter proposals? I know a few Yalies (in...
Moser
Maybe not yet that well represented worldwide (yet) but very friendly, approachable and efficient when it comes to any problems and servicing - certainly in my experience. Vernon.
Thank you Thomas ...
Its been a while since I read such an interesting post. Amidst all the nice photographs and write up, most people fail to realize that it takes more than money, or lots of money, to indulge in this hobby. Mechanical parts will fail, it's only a matter of ...