Horological Meandering

Hello All, Hope you're all having a good weekend. I wanted to know from my fellow Purists which firms provided them with the best after sales service in terms of: 1) Good network globally: where the work can be done locally within that country vs. sending... 

Chopard LUC and MIH/Embassy. If there were 2 watches I liked equally enough and both roughly in the same price range and I could only afford 1, and one of them was from LUC, I would pick the LUC hands down. LUC still even if I liked the other watch better... 

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Hi, Salman, SPECIFIC local service, which needs to be split further into AD vs factory service center and within this, specific individuals attitude of regional CEO/GM and their staff if they need to get involved attitude of HQ SAV director and his team a... 

given my caveats above, I agree with Aurthur, Chopard LUC under Mr. K-F Sheufele, cares very very much about customer satisfaction and SAV, though how this translates to the field varies quite a bit. This personal "care" is one of the reasons he and Chopa... 

has the best after sales service in the industry? Does it have the following?: 1) Good network globally: local Factory or AD service centers that can handle any after sales or customer service issue 2) Quick turn around times in comparison to others 3) Go... 

I've resigned myself to 1. hoping that the probabilities are working in my favour, please please please. 2. hoping that escalation will result in someone who cares, sooner rather than later. Name me ONE brand that supposedly has never had a problem with S... 

I've resigned myself to 1. hoping that the probabilities are working in my favour, please please please. S: I always keep my fingers crossed and pray for that LoooL 2. hoping that escalation will result in someone who cares, sooner rather than later. S: B... 

Hi Thomas, I would be interested to hear what you think is a reasonable way to 'escalate' a concern. Few of us are well connected within most companies, or do not geographically live in an area that would facilitate this. Some try to leverage their concer... 

Here's one (of many) dilemmas. a person of principle dislikes unanswered emails and phone calls, even from unsolicited strangers. So he makes the time and effort to answer any and all emails and phone calls. This starts out beautifully, and all is well. A... 

You got my point and that seems a good approach. Finding the right people in the hierarchy of an organisation may not be as straightforward though. Ahh yes, Burial-by-E-mail. I know the syndrome well. I have developed a series of shorthand replies that at... 

it is simply physically impossible to stay ahead of 100plus emails a day, day in, day out (NOT including spam, of course; 100+ LEGITIMATE emails...) 7 days a week 365 days a year. Trust me, I've tried, for almost 10 years... And now that this thread is lo... 

Thanks TM. Thought you might enjoy a couple of images to finish off this thread: Biting off more than you can chew Chasing your own tail They seemed somehow relevant ......  

they were making fun of me. But from you, I think you are empathizing... Can't wait to meet in a few months. Cheers, TM

Because this is how I usually feel. It was definitely empathy that prompted the images. Purists is a nice distraction from life's necessities, but balance is essential....  

Hi Thomas, Really appreciate you taking the time out of your busy schedule to address this, I'll continue our discussion by further adding my 2 humble cents to each of your points: SPECIFIC local service, which needs to be split further into AD vs factory... 

With few exceptions (Haldimann, Voutilainen among them; in direct knowledge, Paul Gerber and Svend Andersen too but I've heard other stories...) many of the independents could care less about the client, they blow smoke up your skirt because they think yo... 

First, thanks for being considerate and not wanting to embarrass me in public. I reply here because I imagine if several people thought this and took the time and effort to email me, many more might have thought this as well but didn't or couldn't. S: "If... 

Alot of experts do get it wrong however if the surveys are based on consumer feedback/data and not on "expert" opinion then how can the survey not be a gauge of general sentiment? If all rankings and lists are wrong I guess Harvard really isn't the No. 1 ... 

Hi, S, With all due respect to Harvard and its students and alumni, do you HONESTLY think Harvard can defensibly be titled "No. 1 University in America" and not get strong and strongly valid counter arguments and counter proposals? I know a few Yalies (in... 

Maybe not yet that well represented worldwide (yet) but very friendly, approachable and efficient when it comes to any problems and servicing - certainly in my experience. Vernon.

Its been a while since I read such an interesting post. Amidst all the nice photographs and write up, most people fail to realize that it takes more than money, or lots of money, to indulge in this hobby. Mechanical parts will fail, it's only a matter of ...