crown comfort
12358
Sorry to hear
you have been through a frustrating experience. Now, I'm not associated with GP, I'm just a fan and collector.
I read your report carefully and I do want to object some of the generalisatons you are making. I think there are a lot of people out there that have good service experience, esp with GP. Something always can go wrong. I'm still a bit puzzled about your second service experience and how these gold sprinkles were eventually fixed.
Now about your current service request. I think in fairness, the Sea Hawk 7000 is already a vintage watch and most other brands would treat this similarly, either a full vintage service at the manufacturer at considerable cost, or you always have the option to service it at a local watchmaker. I think that option was given to you and I don't fully see your frustration with that. If you have a trusted watchmaker, he will do a good service job as long nothing is broken. It also makes economic sense in my opinion.
Anyways, I do hope this can be clarified and there will be some solution for you that gives you to opportunity to reflect and reconsider your experience.
Best,
CC
GP Service - questionable...
Dear GP community and moderater, probably it is not in your interest, that I post this here, because it is not really positive for GP. Decide yourself, if you want to delete this thread again or if you want to people see, how GP treats their clients... Ki...
Markus,
I am very sorry to read this. Just to let you know, representants from GP have read your post here and will inquire internally about this issue. Hope all will come to a good soultion for all parts. Best Blomman
Thank you Blomman, however I don't expect a reaction from GP
They could have reacted, if they wanted to. I am a small mouse; I am not important for them. They simply are too far away from the customer. They make wonderful products, but Customer Care is not their strenght...
Customer care can always be better...
That goes for all companies, all business... Especiall in big companies. Here we agree. But I don't agree that GP doesn't care. They do! And they also try to improve all the time. PM sent. Best Blomman
Sorry to hear
you have been through a frustrating experience. Now, I'm not associated with GP, I'm just a fan and collector. I read your report carefully and I do want to object some of the generalisatons you are making. I think there are a lot of people out there that...
I know what you mean
I CC, i know what you mean, I am usually not the type for generalisations. However - we are talking here ETA2892 and not inhouse calibre. But the movement was not the issue - the issue is that GP wants to do the "all or nothing" service inhouse. They will...
Trigger for my first post
Hello Friends, I am a long time forum member, enjoy its every aspect, but maintain a discipline of never posting - knowing that once in I would spend even more time being enthralled in the Purists world. This topic however trips the wire - so without turn...
Actually, you wrote your first post in a very Purists way!
It is very elaborated, well written... Perfect. You are 100% right. All the brands should pay more attention to the service of their Watch. This is what will make the difference between a serious brand and others. No doubt GP will read you. No doubt that ...
Welcome here, Mustang!
I am happy that you choose to break your silence... Very unfortunate it is not a more cheerful topic that makes you join. I think it is good that the manufactures get to know our side of the story so that they get aware... And hopefully get to improve the...
Thank you Mustang!
GP was my first (watch-) love. But it is only a "one-sided love" which really is frustrating. I did not wright my complaint out of the blue. I am well connected among watch enthousiast. A long time I kept my frustration hidden, but with open ears, you hea...
Deat community, fyi...
Well something happend in the meantime... From GP knowbody contacted me - which does not surprise me. However, the watchmaker at Les Ambassadeurs contacted me. He said that he called GP again regarding the spare parts. Apparently GP is willing now to send...
Very happy that all came to a good end, Markus!
A few points, 1) GP reads us here. 2) GP work hard to make their service better and do act if something goes wrong. 3) If you would have given me your e-mail when I asked, GP would have contact you directly. I am very happy everything worked out for the b...