SALMANPK
13817
Which company in your opinion has the best after sales service?
Hello All,
Hope you're all having a good weekend.
I wanted to know from my fellow Purists which firms provided them with the best after sales service in terms of:
1) Good network globally: where the work can be done locally within that country vs. sending the watch back to Switzerland or whatever the origin of the manufacturer might be
2) Quick turn around times in comparison to others
3) Good communication and understanding throughout the chain beginning with the AD/Boutique employees down to the firm itself
4) Good Quality Control at the service level
5) Charges are reasonable
If you could share your experiences that would be great, the purpose of this is to ascertain which firm consistently has a good reputation when it comes to the above. I do understand that there are so many variations and factors involved not to mention the watches themselves are very different but if we to focus on the corporate culture as whole which firm tops the list or is up there. If anyone knows of a survey which provides such results similar to the automotive industry please do tell us.
TY,
S
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Which company in your opinion has the best after sales service?
Hello All, Hope you're all having a good weekend. I wanted to know from my fellow Purists which firms provided them with the best after sales service in terms of: 1) Good network globally: where the work can be done locally within that country vs. sending...
From my personal experiences
Chopard LUC and MIH/Embassy. If there were 2 watches I liked equally enough and both roughly in the same price range and I could only afford 1, and one of them was from LUC, I would pick the LUC hands down. LUC still even if I liked the other watch better...
It is absolutely critical to parse this out into different answers
Hi, Salman, SPECIFIC local service, which needs to be split further into AD vs factory service center and within this, specific individuals attitude of regional CEO/GM and their staff if they need to get involved attitude of HQ SAV director and his team a...
Didn't answer your question directly
given my caveats above, I agree with Aurthur, Chopard LUC under Mr. K-F Sheufele, cares very very much about customer satisfaction and SAV, though how this translates to the field varies quite a bit. This personal "care" is one of the reasons he and Chopa...
So in your opinion Chopard LUC.....
has the best after sales service in the industry? Does it have the following?: 1) Good network globally: local Factory or AD service centers that can handle any after sales or customer service issue 2) Quick turn around times in comparison to others 3) Go...
Salman, EVERY BRAND (even independents) have such stories.
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very true...
I've resigned myself to 1. hoping that the probabilities are working in my favour, please please please. S: I always keep my fingers crossed and pray for that LoooL 2. hoping that escalation will result in someone who cares, sooner rather than later. S: B...
Escalation
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I could have posted this one:
Because this is how I usually feel. It was definitely empathy that prompted the images. Purists is a nice distraction from life's necessities, but balance is essential....
To discuss further....
Hi Thomas, Really appreciate you taking the time out of your busy schedule to address this, I'll continue our discussion by further adding my 2 humble cents to each of your points: SPECIFIC local service, which needs to be split further into AD vs factory...
nein nein nein nein nein
With few exceptions (Haldimann, Voutilainen among them; in direct knowledge, Paul Gerber and Svend Andersen too but I've heard other stories...) many of the independents could care less about the client, they blow smoke up your skirt because they think yo...
I've received several emails...
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They have a valid point...
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Moser
Maybe not yet that well represented worldwide (yet) but very friendly, approachable and efficient when it comes to any problems and servicing - certainly in my experience. Vernon.
Thank you Thomas ...
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