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They should have replaced the movement already.
Unless you're opposed to it, of course. Your patience is definitely commendable.
Third time lucky ?? Not so :-(
Calling out to fellow Alpine Eagle owners... do any of you experience a time gain on your watches ? I am rather frustrated as this is the third time Chopard took this watch for service and this time the turn around period was 3 months. I am not bothered b...
They should have replaced the movement already.
Unless you're opposed to it, of course. Your patience is definitely commendable.
My experience
I picked up the Cadence 8HF SL some weeks ago and noticed over the first week that it lost about 10-12 seconds per day on the wrist (but it was perfect in the watch box!). Informed the AD, they checked with Chopard and I will get a replacement soon as I m...
Sorry to hear about this unfortunate experience
Hope it gets resolved quickly to your satisfaction šš»
This is unacceptable performance for sure and they should replace the movement
All my AE run with very good regulation and rate accuracy. I did have to send one of them for servicing recently and they had to change the movement. When it cam back it was running within 3 seconds per day.
I truly feel your frustration. Iāve been down this road a couple of times myself. I was truly disappointed with the way Lauren Ferrier and Parmigiani Fleurier handled my issues and as a result, I no longer will support them.
I find it truly amazing that these companies continue with their snobbish behavior in their boutiques, and then deliver a product and refuse to back it up in an appropriate manner. All of a sudden, Timex is looking more and more attractive to me !!!
L.F. and P.F. - two of me dream brands / watches (way out of my watch budget)
But your hard earned experiences makes them less desirable to me.
Thatās shocking isnāt it ..
We donāt mind spending the money so long as whatās being delivered lives up to the promise .. I understand that faults occur but itās all about service recovery and how itās conducted
Always saddens me to read about these experiences
The least they could do is to give a professional service / change the movement.Put your foot down!!
To be honest I really am quite shocked by your experience and it really is falling short of expectations.
I seriously commend your patience as by now I doubt I would have had any left and to be clear I am a big fan of Chopard which makes it worse. Marc
Luckily I have a few more watches to rotate š like most of us here
but patience is wearing thin from them not delivering the service ā¦ I wonder if they really have a proper control system to test accuracy after an attempt at repairing . I think I will ask for a calibre exchange
My Cadence was running ok and then slow by 10s per day....
My other 2 AEs, not same movements, Shal is also slow and the Maritime is within spec. These Chopard movements seem dependent on position of the watch. I think their COSC certification or MFG capability is not very consistent. My 1963 LUC had to go back a...