The sales lady gave me a handful of brochures, which I failed to include in my previous article. Can we take a quick look now instead? If the thought of fuel cell vehicles, gives you a headache, you'd better stop now. If instead you feel like this,
then please read on:
Support for the Fuel Cell Mirai
The first brochure describes the "enhanced" experience that you receive with your Mirai. It comes down to 3 things - a 3-yr parts, service and maintenance plan, 3-yr roadside assistance, and 3-yr complimentary rental car (for 7 days each year). The alternative fuel components (fuel cell, tanks, batteries, etc) are warranted for 8 years / 100,000 miles, which is required by the state of California.
These are conventional plans that are offered in the Mirai purchase or lease experience, and they mirror what virtually all other manufacturers offer. My Fiat 500e has the same coverage, with the exception that we can rent from Enterprise, National or Alamo for up to $500 per year, whereas with the Mirai you can only borrow a loaner car from a Mirai dealer, for 7 days each year.
With both companies there is a special support team to answer questions peculiar to this vehicle, using a special phone line. There is a navigation app that knows where you are, and it polls the hydrogen stations every 15 minutes to see if they are open and the pumps are available. Thus it can direct you to the nearest operating hydrogen station.
Fueling the Mirai
A whole brochure is devoted to fueling. Due to hydrogen's combustible nature, you have to be careful. So the fuel cap won't open if the car is running. Once you are ready you plug the nozzle onto a fitting on the car. This looks just like the fitting on your gas-fueled barbecue tank. It locks on and you can start the fueling process. Because the hydrogen is stored as a compressed gas in 2 strongly armored tanks under the car, the station must "force in" the new fuel.
There are two pressures available in California fueling stations - 35 [that means 35 Mega pascals / 350 bar / 5000 psi] or 70 [70 Mega pascals / 700 bar / 10,000 psi]. IF you pull up and connect to a 35 pump, it can only give you a half-tank of fuel. A 70 station can fill the tanks to capacity. The higher the pressure, the more hydrogen can be forced into the tank.
The car "talks" to the pump and works out the best combination of pressure, temperature and flow to fill your car. This could take 5-15 minutes depending on the ambient temperature, election, etc.
A kilo of hydrogen has about the same energy density as a gallon of gasoline. Due to the conversion efficiency of the fuel cell / electrical powertrain, the Mirai carries only about 5 kilos of hydrogen, which gives a range of about 310 miles depending on driving style and conditions.

The final brochure explains how the car works. Or rather - how it converts hydrogen into electricity - after which it works like any electric car. Eventually, much of the hydrogen will be delivered by electrolyzing water, with electricity from mostly renewables—solar, wind, bio-mass, but today the hydrogen that powers a fuel-cell vehicle comes mostly from fossil fuels (natural gas). Methane gas from decomposition of plant material in landfills is also used. High temperature steam is blasted into the methane which drives out hydrogen gas. It is possible to make hydrogen gas by electrocuting water - cracking the water molecules with electricity - but it takes a lot of water and also electricity which today makes it too expensive. Once we have enough low-cost solar, wind or hydroelectric energy (will that ever happen?) we can get hydrogen from water with no byproducts or waste.
Price of the fuel:
Hydrogen fuel prices range from $13 to more than $16 per kilogram (kg), but the most common price is $14 per kg (equivalent on a price per energy basis to $5.60 per gallon of gasoline), which translates to an operating cost of $0.21 per mile. All automakers are including three years of hydrogen fuel with their initial sales and lease offerings, which protect early buyers from these high fuel prices.
Industry estimates assume hydrogen may drop to $8-10 per kg range by 2020 to 2025. Since Fuel Cell vehicles are about twice as efficient in extracting energy as a gasoline-powered vehicles, they can travel about twice as far as a conventional vehicle on the same fuel energy. At $3.50 per gallon for gasoline, a conventional vehicle costs about $0.13 per mile to operate. A fuel cell vehicle using $8 per kg hydrogen fuel would cost about $0.12 per mile.
Lots of IFs and BUTs at this stage, and that's the price we pay to be early adopters of a new technology (fuel cells are ~ 40 years old).
Thanks for reading all this. If you did, you are a PuristS techno-geek!