My PERFECT Experience with Lange Service

I see a few posts with "bad" experiences. I don't see them as "bad" since it's not as if the watch was repaired and came back faulty. I know and have experienced issues like this with other brands. The posts I see are just frustration posts but that is my opinion.

For me Lange US has been nothing but PERFECT in every sense.

From addressing the issue, fixing it on or before the estimated time and the watch coming back home to me in PERFECT condition as if it just left Dresden.

I have faith that any Lange service center will take care of all of the customers needs and make sure the watch is in perfect working order with every issue taken care of.

My TZ was looked at and given a clean bill of health from Alkis as I jumped the gun and thought something was wrong with it. My wifes Saxonia needed minor TLC and again Lange US (Alkis) took care of all of my concerns.

Good luck and if there are any issues speak with your local service center, I am sure you will be taken care of as Lange definitely is there for it's clients.

Here are the 2 current Langes of my household.

It actually is...

By: KIH : May 22nd, 2013-01:22

... that Alkis is perfect. :-) As I have expressed here many times, he and Stacy is the reason why my Lange collection and my desire to explore into the watch world grew. I simply wish every brand had service person like him and moreover he were here. Ken...

Well said Ken!

By: jp884 : May 22nd, 2013-11:40

Alkis and Stacy are top notch, and I personally have had nothing but great experiences from Lange North America.

Finally....

By: moc : May 22nd, 2013-02:18

All experiences are always subjective.... I am glad you received a graet service....your watches look great..... Mo

Indeed, refreshing

By: colton_d : May 22nd, 2013-05:15

Always a treat to see your beautiful pair of RG Anthracite Langes Henry. Moreover, it is refreshing to hear positive experiences on the brand we all know and love. Although I have yet to meet Alkis, it is nice knowing there is a passionate Lange rep behin...

Thanks for sharing....

By: Rhyzen : May 22nd, 2013-05:35

.... It is time for what I'm sure is the silent majority to voice out their great experience with ALS.

Thanks for sharing your experience

By: tahoeblue : May 22nd, 2013-09:21

As we have seen, there will be positive and negative service experiences from any brand. And those unhappy will always be more prone to vent their frustration. I have shared positive experience like yours in regard to Lange service. And Alkis in in NY is ...

Ahh the King and Queen, still my fav Lange has to offer

By: doubleup : May 22nd, 2013-12:43

Hope to see more anth. dials in the future. I can get used to that trend.

Great news!

By: BluNotte : May 22nd, 2013-18:04

And although i have never met Alkis before in person, i believe that i would have liked him very much! Just as much as my watch manager back in Japan Kosugi San! Tschuss Stephen

I am very happy for you

By: Iceman : May 22nd, 2013-20:01

As i mention before in my thread, i have no doubt that many had great service experience from Lange. I also admire their watch makers and the finishing of their watchs. I think Akis has done a tremendous job in the USA, my respect to him. Unfortunately, m...

Iceman, you might want to look over my post again

By: AllThingsWatches : May 22nd, 2013-20:20

I never said the world is perfect. Maybe if you read the post again you can see this. I said I had a PERFECT Service experience with Lange US, not any other service center. Second I wrote this: "I have faith that any Lange service center will take care of...

I know what you wrote ATW

By: Iceman : May 22nd, 2013-20:38

What i mean was you are incapable of accepting anything less than PERFECT from Lange .Your Perfect experience with lange gives you the right to make my experience obselete?????? Is Lange so PERFECT that they are not capable of making a mistake???? Pls ans...

You are getting too emotional for me

By: AllThingsWatches : May 22nd, 2013-20:51

All of your question marks and capitalized words. Lol. Relax. I never EVER wrote about your experience. Show me where please. I am incapable of accepting anything less than perfect from Lange? Stop your assumptions and acting like you know anything about ...

Well ATW

By: Iceman : May 22nd, 2013-21:13

"I see a few posts with "bad" experiences. I don't see them as "bad" since it's not as if the watch was repaired and came back faulty. I know and have experienced issues like this with other brands. The posts I see are just frustration posts but that is m...

You are too much for...

By: AllThingsWatches : May 22nd, 2013-21:27

You are too much for me. You assume too much and the way you write I can easily see you have other issues. Let the rest judge? Lol ok let them. Then do you think I will agree with you? Do you think I really care? I didn't even look at your post. But you k...

I SEE A FEW POST

By: Iceman : May 22nd, 2013-21:49

That was your first statement ATW :-). U didn't read my post ??? You seems to have short memory, like when you accuse me of using capital letters.. I have no issue with your great experience with LANGE., i am actually happy for you. Not one should experie...

It already went the wrong...

By: AllThingsWatches : May 22nd, 2013-22:04

It already went the wrong way, this is an apology? I said this is my opinion, who are you to try and turn it another way? Don't tell me what I wrote, I know exactly what I wrote. You say I have a short memory? Enough of this clown, you want to throw insul...

ATW

By: Iceman : May 22nd, 2013-22:06

I am apologizing to you for hijacking this thread. Guess you are not in a forgiving mood :-) Best Iceman

Guys let's really try to calm this down ok.

By: BluNotte : May 22nd, 2013-22:46

Iceman, no one is putting you down nor making your experience obsolete. Btw i understand you have gotten a response from Lange, how are you with them now? Satisfied, or still have major issues? Let me know, i want to help as a brand Ambassador. Tschuss St...

And by the way,

By: tahoeblue : May 24th, 2013-00:40

maybe overlooked as this thread spins out of control, that is perhaps the best combo of his/hers watches that I have ever seen. RG/anthracite is such a great combination (and particularly suits the L1 TZ so well). Problem is that I bet your wife now wants...

please abstain from the usage

By: amerix : May 25th, 2013-11:03

of "perfect" and "bad". Otherwise you may become victimized by my semantic analysis and homespun philosophy. Example: I went to this fancy restuarant. The service was perfect, but the kitchen was bad. Or the other way around. Which would ruin your evening...