TheWindingStem
628
Thats the point!
Jan 05, 2018,12:14 PM
when it comes down to spending that kind of money on a watch you want to know that your relationship with the brand continues past the initial purchase- with Lange i feel the relationship start when you purchase a timepiece.
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Lange’s superlative customer service.
By: TheWindingStem : January 3rd, 2018-08:32
Folks, As some of you may already know about my former experience with Lange when I bought my first Lange timepiece which was replaced immediately no questions asked. The watch was bought from the NYC boutique. After acquiring my new Lange 1 from an AD I ...
Out of curiousity
By: sham1 : January 3rd, 2018-10:12
What issues did you have with your Lange 1? I had issues with mine when new, years ago but was not as fortunate as you have been. I dare say that Lange USA offer exemplary customer service which I myself have experienced. I once owned an 1815 moonphase ho...
A total nighmare initially for me
By: sham1 : January 3rd, 2018-11:10
when the dealer sent me photos of the watch with broken lugs. What Lange did for me I shall never forget.
Since that incident
By: sham1 : January 3rd, 2018-23:51
I have never sent a watch by post hence I hand delivered the Moser last month to watchonthewrist. Yes it was not convenient but at least I had peace of mind and the bonus is that I made a good friend too.
Ha! Ha! :-)
By: sham1 : January 4th, 2018-01:24
Yes once when it was manufactured and again when the lugs came off 4 years later!!
Very impressive.
By: TheWindingStem : January 4th, 2018-09:12
Seems my experience with Lange is the norm. The issues i had were on the case with a ding on the lug and some scratches on the crystal.
I am of the the same opinion.
By: Karlisnet : January 3rd, 2018-10:36
I got problems with the date function of my brand new Lange 1 - which I posted extensively here -, and despite of the initial dissapointment, Lange US solved it with diligence and superb customer service, As Sham asked, may we know which problems did you ...
Thank you!
By: TheWindingStem : January 4th, 2018-09:16
luckily I've always had excellent post purchase service from Lange. Not so much so with the brands but that doesn't matter anymore as i have since gotten rid of everything and focusing mostly on Lange now.
That’s fantastic
By: Harry2 : January 3rd, 2018-11:56
Glad to see a brand is looking after its customers.
Thanks!
By: TheWindingStem : January 3rd, 2018-18:51
What goes on with other Richemont brands is beyond me. I’ve never owned a Panerai or IWC but from what I understood Lange is extremely autonomous within Richemont.
Possibly.
By: TheWindingStem : January 4th, 2018-09:09
I did deal with MB on multiple occasions for both my fountain pens and a watch and never had an issue- The MB team were very diligent, fast and communicated everything properly.
Lange is their niche brand.
By: TheWindingStem : January 5th, 2018-12:18
Its unique on so many levels- from its marketing, philosophy and movements. A Lange movement is difficult to work on by a none-lange watchmaker while the other brands are easily serviceable by any qualified watchmakers. In the US and Canada all Richmond w...
I don’t know tbh
By: TheWindingStem : January 5th, 2018-20:18
I assume In Europe and the Middle East it’s just sent straight to Glashütte and maybe they have a watchmaker in Hong Kong or Singapore?
awesome
By: Gelato Monster : January 3rd, 2018-20:12
Lange is truly exceptional
Thats the point!
By: TheWindingStem : January 5th, 2018-12:14
when it comes down to spending that kind of money on a watch you want to know that your relationship with the brand continues past the initial purchase- with Lange i feel the relationship start when you purchase a timepiece.
thanks for sharing.
By: mj23 : January 4th, 2018-21:32
Good to know that Lange stands behind their products.
Share the same privilege from Lange service.
By: Kong Saetae : January 5th, 2018-20:24
I can confirm that the Lange top management team really cares for their customers. I myself encountered the issue with my Lange 1815 chrono. There was some flaw on the dial that could not be repair. It is due to the manufacturing process. Lange decided to...
And she has arrived!!
By: TheWindingStem : January 10th, 2018-19:33
As promised Lange sent me a brand new watch and she’s perfect! ...
Had similar experience
By: Clue51318 : May 17th, 2020-08:00
My experience with Lange is exactly like yours and the funny thing is I’m from Toronto as well. When you said you bought the socond one from AD in Toronto I knew immediately who the AD is and its a crazy coincedence that I had similar experience with them...
Amazing experience
By: Mr.Gatsby : May 17th, 2020-21:55
Thanks for sharing it with all of us. Coincidentally I am thinking of acquiring my first Lange piece. I’ve made contact to the local boutique previously and must say the experience had been great, even though I’ve never purchased anything.