A. Lange & Söhne

Folks, As some of you may already know about my former experience with Lange when I bought my first Lange timepiece which was replaced immediately no questions asked. The watch was bought from the NYC boutique. After acquiring my new Lange 1 from an AD I ...  

Thanks for sharing your experience!

Best wishes Alkiro

Could you please PM me the name of the dealer? Thanks.

What issues did you have with your Lange 1? I had issues with mine when new, years ago but was not as fortunate as you have been. I dare say that Lange USA offer exemplary customer service which I myself have experienced. I once owned an 1815 moonphase ho... 

Best wishes Alkiro

but thank god the end result was good.

Best wishes Alkiro

when the dealer sent me photos of the watch with broken lugs. What Lange did for me I shall never forget.

It was really a nice gesture from Lange because, I’m such a situation, everybody can blame each other. Best wishes Alkiro

I have never sent a watch by post hence I hand delivered the Moser last month to watchonthewrist. Yes it was not convenient but at least I had peace of mind and the bonus is that I made a good friend too.

Not sure about other Lange models.

was soldered on (twice on my ex watch!! )

Yes once when it was manufactured and again when the lugs came off 4 years later!!

Seems my experience with Lange is the norm. The issues i had were on the case with a ding on the lug and some scratches on the crystal.

Is this on all Precious metal cases? Or also SS as well?

Perhaps someone might be able to help.

The lugs are attached to the middle part through soldering.

I got problems with the date function of my brand new Lange 1 - which I posted extensively here -, and despite of the initial dissapointment, Lange US solved it with diligence and superb customer service, As Sham asked, may we know which problems did you ... 

when it relates to service it's usually only when things go wrong. Beautiful piece BTW.

luckily I've always had excellent post purchase service from Lange. Not so much so with the brands but that doesn't matter anymore as i have since gotten rid of everything and focusing mostly on Lange now.

Glad to see a brand is looking after its customers.

....my question is how can one arm get things so right (in this case ALS) and other arms of the same octopus mess up so badly (IWC, Panerai).

What goes on with other Richemont brands is beyond me. I’ve never owned a Panerai or IWC but from what I understood Lange is extremely autonomous within Richemont.

As does Cartier. All other brands are handled as one; with one central service center in each major market.

... our comments here will be very, very different, and Lange will lose many repeat customers.

I did deal with MB on multiple occasions for both my fountain pens and a watch and never had an issue- The MB team were very diligent, fast and communicated everything properly.

..approach for a big company like Richemont. I wonder what stops further consolidation which would take ALS and Cartier into the centralized model. (Aside from the fact that the centralized model seems to suck from the customers perspective, but I'm not s... 

and so far has been able to get away with it. Cartier is the Big Dog and does what it wants.

Its unique on so many levels- from its marketing, philosophy and movements. A Lange movement is difficult to work on by a none-lange watchmaker while the other brands are easily serviceable by any qualified watchmakers. In the US and Canada all Richmond w... 

Alkis, in NYC as well, handles all of that plus chronographs. The greater complications are sent to Glashütte. Nothing goes to Texas.

I assume In Europe and the Middle East it’s just sent straight to Glashütte and maybe they have a watchmaker in Hong Kong or Singapore?

Lange is truly exceptional

when it comes down to spending that kind of money on a watch you want to know that your relationship with the brand continues past the initial purchase- with Lange i feel the relationship start when you purchase a timepiece.

Good to know that Lange stands behind their products.

I can confirm that the Lange top management team really cares for their customers. I myself encountered the issue with my Lange 1815 chrono. There was some flaw on the dial that could not be repair. It is due to the manufacturing process. Lange decided to... 

As promised Lange sent me a brand new watch and she’s perfect! ...  

Hopefully other brands will follow suit!

My experience with Lange is exactly like yours and the funny thing is I’m from Toronto as well. When you said you bought the socond one from AD in Toronto I knew immediately who the AD is and its a crazy coincedence that I had similar experience with them... 

Thanks for sharing it with all of us. Coincidentally I am thinking of acquiring my first Lange piece. I’ve made contact to the local boutique previously and must say the experience had been great, even though I’ve never purchased anything.

thanks