Horology411
242
You are absolutely right, it is absurd.
Oct 24, 2017,16:06 PM
The watch industry seems to be particularly rife with awful practices and services. Any company that wants to sell you a product should be obligated by the market to support said product. Somehow with watches, this is all forgotten.
If you want parts returned, you will need to stick to Swatch group brands.
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Lange dial replacement
By: hewitgar : October 19th, 2017-20:25
hi folks Lange service won't replace my dial and give the old one back to me. It is a 101.027x and apparently has a chip from a knock (and big discussion if they did it in a service or I did after they'd sent it back). They will replace the dial but won't...
Pretty standard practice
By: tahoeblue : October 19th, 2017-20:28
I think most of the watch companies will retain your dial (or other parts) upon providing a replacement.
Good for you
By: hewitgar : November 7th, 2017-12:53
I'm pleased some are getting their bugs and pieces back
Indeed
By: alphabeta81 : October 19th, 2017-22:10
Dial is yours. So you can keep as is, or swap it for a replacement. Brands don't sell dials. They swap old for new usually. Why is this crazy? They have no mandatory obligation to sell you a dial?
Lange Service
By: Saxon : October 19th, 2017-22:30
I had my Langematik for service in Glashütte, and Lange replaced the (Tritium) dial and hands. The replacement was not mentioned - and not charged - in the invoice, I noticed the slightly lighter dial colour and other fonts for the Sax-O-mat printing when...
Well
By: hewitgar : November 7th, 2017-12:51
I think they did it in the first place. And do you know how hard it was to get a written guarantee that the new one would be identical!? They wouldn't do it. So, I get my original dial back, with added charm. But at least I know it is the original one.
You are correct
By: hewitgar : November 7th, 2017-12:50
And with the correct explanation
I think Lange did it
By: hewitgar : November 7th, 2017-12:49
When they services the watch I have not knocked the watch at all.
In my mind...
By: Dave G : October 20th, 2017-01:44
In my opinion if you pay for the new dial then the old one which you purchased once should come back to you. If they are replacing it for free or exchange then I wouldn't expect it back. Like others have said though the practice of not returning old parts...
Horrible Experience in Singapore Service Centre
By: Timewarp : October 20th, 2017-02:39
Dear Gary, I had given my watch Lange 1 moonphase for a simple oiling or half service to the Lange boutique. I was told the watch would have to go to Germany and I accepted, then I was told they had a German trained Lange service personnel in Singapore an...
Bad deal
By: hewitgar : November 7th, 2017-12:47
That story is sorry to hear
I agree
By: hewitgar : November 7th, 2017-12:47
Lange (and many others) do not, however
To both points...
By: CR : October 20th, 2017-07:09
(1) I noticed some small chips on the side of a Lange dial (preowned watch) and was told the same thing about the cause: Impact. I was told (by a trusted watchmaker) that this can happen when the watch suffers a hard knock. (2) Lange ordinarily does not r...
Understood
By: hewitgar : November 7th, 2017-12:46
Thank you
Seems spotty at best
By: hewitgar : November 7th, 2017-12:46
.. and perhaps now I understand the position and the advantages of it. Still annoyed though!
You are absolutely right, it is absurd.
By: Horology411 : October 24th, 2017-16:06
The watch industry seems to be particularly rife with awful practices and services. Any company that wants to sell you a product should be obligated by the market to support said product. Somehow with watches, this is all forgotten. If you want parts retu...
Lange Dial Replacement cost
By: horoplicity : March 5th, 2018-17:37
I just sent my 1815 for a service. The dial had a very tiny black corrosion at the top right hand corner where it meets the case. Anyone has any idea how much this would cost me for a dial replacement? Its a ref 205.025 and its been around pretty long but...
Sent it to my AD.
By: horoplicity : March 6th, 2018-05:28
I am still waiting for an accurate quote, having spoken to some lange collectors who have had dials replaced and they have told me it will cost around 1500 SGD for just the dial replacement. In your personal experience, is the variance in costs very high?...
Your AD can send it to Glashutte for you...
By: CR : March 6th, 2018-20:08
... and act as your agent to get a price quote from them. They can also deal with Customs, etc. I'd rather do that than deal with it myself, but if you're used to sending high-end watches to different countries, then you may decide to do it yourself. I've...
Thank you for the advise!
By: horoplicity : March 7th, 2018-09:28
yes I think I would just let my agent handle it. Here is a picture of the blemish. Magnified by a 6 x loupe. Yes it's small. But these are the kind of things u cant unsee if you get what I mean. It surprises me that you can encounter corrosion on silver a...
Me too!
By: horoplicity : March 7th, 2018-22:00
All these are just speculations, I guess only lange can answer this.
The reason of not returning the parts
By: Passionata_george : March 8th, 2018-12:03
to control the redistribution of used parts -since those may not fit in an other watch. -since those can mislead customers (mixing real and fake parts in a watch). I think it s a pretty good and acceptable practice and a regular policy in other businesses...