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Rolex knows Customer Service
In just the last decade (not going to bore you with even more detailed) I took a 16700 in 8 years ago, a 16610 in 3 years ago and a 16600 2 months ago. All to the Rolex Service Center in NYC. In addition, also had a ladies TT MOP dial with diamonds serviced 2 years ago. No complaints. I have only positive things to say. Very detailed communication on every action that they were going to take, what it would cost, what was included in standard service, what was necessary, what was not but would be a good idea to address since the watch was open. Courteous. Thorough. Respectful. Helpful. Watches were returned ahead of delivery date. Quality of service was great. Watches looked new. Not “over polished”. Yes I did have scratches removed. I know people have different opinions on polishing. But I also have a large collection, and am as particular about condition of lugs, edges etc and would not have had them refinished if I didn’t have confidence in Rolex. Why do I get them serviced and returned to a pristine condition...because I actually use my watches. I need to have the confidence that they won’t fail me. Cost of failure would be expensive and let’s just say “complicated”. So I’m fine sending them in for servicing more often than most people. A Rolex has never let me down and nor has RSC. I wish other companies learned how to treat customers like Rolex and Patek treat them. All equipment and machinery needs regular service and maintenance. Check and Test. Check and Test.
Rolex Service...
I took my DateJust to my AD to have it serviced, it took exactly 1 month,
I never experienced it... So, I will see what the others have to say. But from what I heard, the service on modern Rolex is excellent. A bit less on the Vintage, as you have to specify
Rolex knows Customer Service
Always a good experience
Important caveat when servicing your watch.
