I have recieved my RM005 from the service (still under warranty) spotless, without any surface scratches which I have accumulated in a very short while. The watch also had a new kevlar strap, which I did not ask for, but certainly is a nice gesture. I do not know if they gutted the watch entirely or just fixed it, but it was in service for about 7-8 mo. The watch now is the most accurate piece I've owned, +1 sec /1-2weeks. I am a happy customer.
Adi.