Richard Mille

Hi, I just wanna share my experience with fellow members. I bought a RM11ti from my local boutiqueback in January 2010, use it for the third time and i found out the watch always stop the following morning no matter how many times i wind the watch. Any of... 

... until it stopped one day completly and crown not clutching the movement anymore. In this forum you will hear from many rm011 owners who had problems, generally all around the winding, crown and date issues. No big deal, once the watch is sent for repa... 

Yes, I was a victim as well......watch stopped..trouble with date.....took 2 months to repair (got it back last week). Keep my fingers crossed that it keeps on running....

after I received it back from repair. And they even fixed the "jumping" chronograph seconds of the chronograph secs hand without me asking about it! - AT

the watch was sent thru Hk boutique

I keep swaying back and forth like a pendulum about RM. For a little I love it, then reading issues like these sways be the other way. I have decided though. I will not indulge in RM for a few years. I will give them 2 to 3 years to fix their QC issues. I... 

However I would like to add that one common theme permiates the 'problem' threads, and that is that once they have been back to RM the problems are fixed and the watches remain reliable.So to me although an issue, I have total faith things get sorted quic... 

I am sure (hopefully) that sending it back for a fixing will remedy it but my pet peeve is having anything (especially if its valuable) opened up unnecessarily. I am not sending in my Panerai pam312 (crown winding feels tight & rotor sluggish) because... 

it does - to all watch firms and not just RM. This is not an excuse, just an observation. For your information, Richard reads this forum and will have taken note. Someone, somewhere in Switzerland has probably received a visit or phone call about the prob... 

it happens to other watch makers. but to keep this comparison consistent, i.e: apples to apples. Compare an RM010 worth about $ 65,000 to any other watch (watch maker) in the same range. The amount of issues will be MUCH less. Its good to know that Richar... 

with no problems what so ever and i couldn't be more happier, keep in mind it hadn't been serviced yet. i met Richard last december in Paris and i did discuss this issue with him and all i can say is that the QC now applied now is like no other and is ver... 

.. because it has been coming up several times, and sometimes in a heated way. Why? because these watches are expensive and we tend to be less indulgent or more demanding when we pay such price. But mainly because disappointement is a hard feeling to deal... 

Quote:-DID you know that the rejection rate in RM is around 90% yes 90% I find that very hard to believe....I mean if only 10% makes it out into customers hands then RM must have huge problems with what they are doing. So 90% of product is rejected , 10% ... 

Reality is the best measure of any situation. Rejections rates 90 %, blah blah blah... quality control up to so and so standard. Thats all well and good but the ultimate proof is on the customer's wrist.

specially for the complicated pieces (R&P) as far as i know or read most of the problems are infact with RM11 to be more specific (vaucher developed) and maybe RM5 seldome to i read about a problem with ultra complicated pieces , i'm sure there are but no... 

..and there is not enough info with a statement like 'rejection rate of 90%'....Firstly as a bean counter it would make me question the whole production of an item and the true final value of it if 90% of the production went in the bin. Say it was an RM11... 

A 90% rejection rate could mean a very wide variety of things in the context of mechanical watches, but none of it is very flattering and I'd be shocked to hear that RM would actually publicize a number like this. Watches generally go through a huge numbe... 

Well said.

I fully support your story...could not have said it any better...and....I only own one RM11 but I cherish it.....it's just like a Ferrari...beautiful, expensive and in repair half the time....that's the beauty..