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I am truly sorry to hear of this and it should not happen. It does,
and I can only point to a similar experience with another brand and at that time I was highly annoyed too. My advice is to email Richard Mille watches directly and complain. Mistakes do happen, it is just the case that when lighting strikes twice, it hurts even more - why me? You also view any clouds on the horizon with trepidation - and that is not something you want when collecting watches.
I know such errors both annoy and sadden Richard, and hence writing directly (the contents of the above post will suffice along with quoting the watch number) it will be dealt with directly by RM watches.
Again, sorry to hear of the problems
Andrew H
More RM Quality Control Woes
Ok so my RM11 had to go back to RM to have the date issue fixed. Firstly I found it ludicrous that watches leave the factory with this fault, as surely they should be left running for sometime before leaving the factory to ensure that the watches run as t...
I know how you feel and QC mishaps like this shouldn't be happening
Your experience reminds me of my J*D watch I purchased couple months ago. My watch had scratches on the inner bezel throughout the entire inner bezel which shouldn't have passed QC. Every brand has its mistakes because we're all human and humans aren't pe...
What Richard Mille ought to do with respect to QA
I'm sorry to hear you are the victim of yet another instance where Richard Mille has failed the most obvious omission, which is to TEST and INSPECT the watches before they leave! So far, we've mostly heard excuses for how RM watches are handmade, almost b...
RE:What Richard Mille ought to do with respect to QA
Gentlemen, please allow me to add some comment here, since I relatively new on this forum. I recently am very interesting in RM watches, mainly due to its captivating design. I went to see it in metal and I accept that the picture cannot do its justice. S...
you can lead a horse to water, but can't make it drink ...
I like RM's designs and find them so much more captivating than what other more traditional watch brands have to offer. So, I would like RM to remain in business for a long time. In addition, I would like RM to remain in business, so that any RMs I eventu...
I totally agree on your...
I totally agree on your comment Eric and it is exactly what I feel. The design/concept of RM watches are really attractive to me as well, very much indeed, especially, when I see it in metal, but the only gating (just to me, IMHO) are the quality and the ...
you are being quite naive
Hello Eric, As someone intimately involved with the watch industry and a student of quality improvement, I can't help but feel frustrated when I read posts such as yours that speak in such naive absolutes. Nothing is 100% preventable, ever. Even with the ...
Great to see you here John, and thanks for the input. Frankly I
miss your visits around here and the words of wisdom (termed in earnest). Andrew H PS. For vanity's sake, what did you think of the Patek 3834T/Rolex/English Masters posts?
To everyone in this thread - just think for a moment
While the situation with Chris's watch is regretable, and I am sure Richard is not happy with the situation, you are pinning the whole QA, over thousands of watches, on a limited number of posts here. For the individual concerned, in this instance Chris, ...
Cannot agree Andrew
Dont want a lynchmob mentality, far from it I really support RM and am truly grateful to him. Its not a question of to 'er'...quite simply what I am saying that a watch leaving a factory having been handmade by an individual, with a blob of green paint on...
Chris - it is good feedback and one of the reasons why this
forum exists and remains more than simply a 'yes' and 'great' advertising banner. As I stated, there is no excuse for the watch that was shipped to you twice. I have no argument against that, and nor does RM. However, there are others who then use your st...
No problem so far with RM watches.. for me anyway...
To put in a more balanced post, I bought a few RM watches in the last few years and no problem so far with all of them. I bought my first RM005 a few years back when it is first come out (it is just come back from routine service after approx. 4 years of ...
I never said there is no QA at RM
The single most important point I want to get across is that there should be absolutely 0% watches arriving back from repairs not working, because proper testing can ensure that is the case. Beyond that one can debate whether QA should catch a watch that ...
That is impossible
No one can have 100% probability of error-proof watches returned from repairs. That is frankly impossible because of transit issues. Sometimes watches get broken while in transit because FedEx or UPS delivery people sometimes just toss packages resulting ...
I dont think any manufacturer can claim that they have a
0 percent record. I know for sure that RM is not alone in an isolated incidence. Agreed, it should not have happened. Agreed, RM should look back and see if there is something in the 'path' of the watch in the repair process that led to this fault. And I ...
agreed, but we're talking about watch arriving dead from the start ...
A watch that immediately breaks upon its arrival can be prevented, if not 100% of the time, practically 100% of the time. Outside of shipping issues that can be addressed with sufficient padding, sufficient testing should prevent cases where the watch imm...
This is going around and around
..lets call it a day. Ultimately the most dissapointing part of the whole thing for me is that the watch left RM with a blob of green paint on the inside of the cyrstal. Handmade watches, are obviously made by hand, so I cannot believe that whoever made t...
Update
Well got my RM11 back and the good news is the date is working perfectly. Was actually quite worried on 31st March as I was wondering if it would change to 01 next day and if the month would change to 04....indeed it did!..so all looks ok with that watch....