Patek Philippe

jimjenkins
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This is an example of a terrible after-sales PP customer service.

I waited for some time to see the reaction of this community to this thread. But I must state that I am very shocked by the responses.

First of all how can PP have the audacity to keep your watch for 12 months to repair/service??

This clearly shows PP has only respect to money, and not to their clients.

I would have expected PP to offer you the option for a replacement of the movement if it takes longer than 2-3 months to fix it. Of course for a reasonable price. 

I am sure PP have tens (if not hundreds) of the same movement on their shelves preparing them for new cases. If PP had the after-sales committment, they would have done something to make you happy first before they move on to the next client.  

However, I am equally shocked by the responses in this forum. There is so much "PP Lovefest" going on here that, people are almost blinded from seeing glaring service problems. In fact, people even rationalize poor/slow service as a sign of quality control !!.

To me time is very valuable - as late Steve Jobs said well, I am trying to live my life as if I am going to die tomorrow. If I cannot have my beloved watch repaired/serviced fast, I will not use it. I will not wait 12 months for a repair/service.  

Please do not misunderstand me. I love Patek watches and  have several of them and wear my favorite 5140G daily. However, after spending nearly $100K for a watch, I want fast service when I need it. 

Cheers Jim