hackingseconds
61
Service it ASAP.
May 31, 2020,01:46 AM
Sorry to hear about your 5712. I have owned my 5712 for a good 12 years and wear it as occasionally as you and never had any problems with it. So far, I have yet to bring it in for any service. However, I can share my experience servicing an under warranty 5164 (travel time hand not aligned with local time hand) at an official PP service centre not so long ago. The watch you bring in to service will be thoroughly examined for scratches, dents and any wear and tear. It will all be noted down and photographed as well. You will receive a print out with the pictures of your watch too. I remember telling them not to polish the case and buckle and they didn’t. If I were you, I’d bring the watch in for service before the warranty runs out. Remember to bring to their attention what bothers you, regarding the “crunch” or “click” while setting the time. Hope this helps.
It took the PP service centre about 2 months from the day I brought it in to receiving it back.
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Recent issue with my Nautilus 5712
By: icecube4000 : May 31st, 2020-00:08
Hi, I wanted to seek the forum members guidance on a recent issue with my 5712. I have had the watch for 16 months now and it has mostly been worn gently on the weekends, not more than 10-12 times in total. I have always remembered time setting on my 5712...
Hands down, you should send it in for service now.
By: jlc.thomsen : May 31st, 2020-00:33
Just take lots of pictures to secure yourself against eventual scratches. I wouldn’t worry. The horror stories seem to be the ones that are being told. You will be fine-you risk the issue to get worse if you keep using the watch. The risk of getting scrat...
Thanks
By: icecube4000 : May 31st, 2020-00:44
Curious what was the issue with your aquanaut? 5712 has a different base movement (240) to the Aquanaut (324) as per my understanding.
Service it ASAP.
By: hackingseconds : May 31st, 2020-01:46
Sorry to hear about your 5712. I have owned my 5712 for a good 12 years and wear it as occasionally as you and never had any problems with it. So far, I have yet to bring it in for any service. However, I can share my experience servicing an under warrant...
Fully aligned with others: send it for fixing the problem with no delay
By: Mike H : May 31st, 2020-02:07
Ideally bring it in person if you can to PP NYC or your PP AD if NY is too far but indeed take many pics and insist for describing on the service voucher not only the problem in detail but also the mint condition of the watch with no dings or scratches. L...
Thank you for your advice, appreciate it
By: icecube4000 : May 31st, 2020-13:51
I haven’t dropped, mishandled or set the date/moonphase during the danger time period. The watch has been worn few times extremely carefully. It seems the general consensus is to send the watch in for service. Don’t agree with the last poster that it be a...
"Careless" is an opinion...
By: patrick_y : May 31st, 2020-22:08
The word "careless" is an opinion. While I like my watches to be perfect and I would say even putting the polished side of the case on a nightstand is careless, that's not what HSWA thinks. Basically, definitions are not consistent across the board. What'...
