jonrus
791
My personal experience...
The sales people just want a rapid sale for their commission. Everytime I go there, the salesman is different. One time, I was even directed to look at the vintage section instead of the new section (I guess the salesperson profiled me to be a somebody who can't afford a new watch). It was very insulting to be profiled, especially since they're wrong. I made it a point to tell this story to a high up person in HSWA! Much less to say, I speak with my wallet.... therefore, I buy Pateks elsewhere.
1st Patek Purchase from Tourneau
Hello everyone, I recently bought my wife Patek 4910 from Tourneau. I was in a rush and didn't examine the Warranty packet. The sales lady said that the Certificate will take a while to issue and that that would call me to pick it up. I took the watch hom...
Experience with Tourneau
I have had several excellent experiences with Tourneau. They deal in large volume for nearly every brand they represent; that gives them the ability to absorb the impact of problems. I suggest that you contact the manager of the store and set a date to ha...
Received the Cert
Hello all, thanks for the support and clarifications on your own experiences. The watch was purchased on 12/31 and on 1/5 we received a phone call stating that the Cert was ready for pickup. I verified the all the appropriate numbers and picked up the Cer...