sjc
48
I have noticed....
that some dealers try and "hold back" the certificate of origin to make sure there is not a return. If the AD fills out the client info on the COO, and the buyer subsequently returns the piece within the dealer allowed time, the cert is non-replaceable. So some dealers tell the client that the cert will come in a week or so after giving the client time to be SURE they are keeping the piece. I, myself, would NOT accept this, but then again my AD KNOWS that I will not ever return a watch.
1st Patek Purchase from Tourneau
Hello everyone, I recently bought my wife Patek 4910 from Tourneau. I was in a rush and didn't examine the Warranty packet. The sales lady said that the Certificate will take a while to issue and that that would call me to pick it up. I took the watch hom...
Experience with Tourneau
I have had several excellent experiences with Tourneau. They deal in large volume for nearly every brand they represent; that gives them the ability to absorb the impact of problems. I suggest that you contact the manager of the store and set a date to ha...
Received the Cert
Hello all, thanks for the support and clarifications on your own experiences. The watch was purchased on 12/31 and on 1/5 we received a phone call stating that the Cert was ready for pickup. I verified the all the appropriate numbers and picked up the Cer...