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Patek Philippe

My experience....

 

I am compelled to respond after reading a post about someone w/ a 5970 in the bank with no intention to wear it, and then quality problem w/ PP's that's actually on people's wrists.

I had a few PP myself, a 5070, 5056, and a few others. All perfectly functional, though my wife's 4857 had a few issues. Was a happy camper until my 5056 was back from service. After paying over 3K USD to have the honour of the highly trained Swiss watch makers to service my beloved 5056, the watch didn't come back in perfect condition. They didn't polish my watch. Hairlines, scuff marks were still there. My wife's 4857 came back looking ugly. No proper polishing done. The watch looked uneven.

To add insult to injury, the local agent insisted that PP never polish the watches during service (right, like that's the first time I sent my watches back for service). If not for the sheet of glass between us.....

Needless to say, save those I bought for my wife and my mother, I no longer own any PP. And won't again. The only way one can pass the watch to the next generation is to do  what the 5970 guys do, leave it sealed, and lock it in a vault.

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27 Comments view entire thread 

Disappointed with PP

 
By: SimplyComplicated : November 24th, 2008-22:09
I truly put a lot of thought before posting the following. But I think I should share. Few weeks ago, I posted a message talking about my 5960 which stopped all of a sudden and it has been almost 2 months that it is still being fixed. At the end of the da... 

Get it back to the AD

 
By: LarryFRCGP : November 25th, 2008-05:20
I find it impossible to believe your Father's 5101 will have the minute hand fall off (if what you mean by the "minute indicator"). If possible, upload a pic for us to see. And for a watch like 5101, any AD will treat it with respect. And I hope you are t... 

Yes

 
By: SimplyComplicated : November 25th, 2008-16:01
the minute did fall off. You understood it correctly. But I think you have misunderstood my message about the service. I never complained about the service, I was not happy with 3-6 months wait time, for the watch being fixed. By the time my watch will be... 

I hope you get your problem solved soon!

 
By: BluNotte : November 25th, 2008-05:39
It is sad to hear when such a huge and pretigious brand sometimes lack in things as simple as this. But please, do keep us updated here on the forum! Stephen

Please

 
By: Dje : November 25th, 2008-13:28
Disappointing story for sure. Such things can unfortunately happen to all, even the best brands. I'm sorry for you and your father.Could you please show us some pics? I'm sure your Patek Philippe AD or salon will handle the situation. Please keep us infor... 

Agreed&Pictures

 
By: SimplyComplicated : November 25th, 2008-15:56
Jerome, I wanted to take a picture immediately, unfortunately the next day I forgot and my father already left the country. We live in separate locations. I think, He already took it to the service, if not I will ask him to take some and send it to me. Lo... 

Pristine??

 
By: paulus : November 26th, 2008-01:29
Jerome - you are diplomatic as always, but perhaps you could help us with this? As you are aware, on this site we have seen numerous basic mechanical problems with various Pateks (5980’s that lose time and others where hands ‘fly free’, a 4936 where the n... 

caution...

 
By: mori-tower : November 26th, 2008-03:18
it would be a grave misjustice if we were to presume that the thread by simplycomplicated was in bad faith. pps are made by human beings and as such are fallible and for people to believe otherwise is surely delusional at its best. pp have had problems an... 

Good Faith

 
By: SimplyComplicated : November 26th, 2008-13:29
Dear Mori-power, If you look at my track record, I am nothing but a fan of PP. I would never want to harm the brand in any shape or form. I don't see why someone would even take the time to do that by posting threads, let alone I have a small but beautifu... 

I trust you totally.....

 
By: CL : November 26th, 2008-16:05
I have seen the picture of your dad's 5101 in previous post so I know you do have one. As for flaws in Patek watches, it happens and I have seen it before on a brand new 5970 before. The watch was freshly unsealed and with a loupe, I can see big dent/scra... 

First things first...

 
By: Zheeeem : November 27th, 2008-07:34
Happy birthday and congratulations on the new watch. Mrs. Zheeeem seems to think that I would prefer new socks and underwear for my birthday than a new PP. Sigh. You have my sympathy for seeing multiple Patek failures in such a short period of time. One c... 

two consecutive problems

 
By: LUIGI : November 27th, 2008-17:09
i enjoyed my 5167A for only a few weeks before it had to be sent back to Geneva for repair. Surprisingly it came back in about 6 weeks. My next watch, the 5980, was only on my wrist for two days when it stopped. That took three months to get back. Despite... 

Turns out..

 
By: SimplyComplicated : November 29th, 2008-19:00
There are more complains than I expected. I makes more sense "the 3-6 months of wait time" to fix your watch. You have to wait for your turn to come, rather than "it is a very complicated watch, they have to find what the problem is. It takes a lot of tim... 

I cant understand

 
By: mustu : November 30th, 2008-22:30
Patek is a old brand and has been making watches for over 105 years...if they cant get the watches right after so long its a sorry situation! Its not Rocket Engineering..... you know its a watch... and is made by many brands... with out defects... Patheti... 

The word is.........

 
By: Timertom : December 11th, 2008-10:07
......................... unacceptable. My total and complete sympathy lies with Larry, who I completely believe and take at face value for both problems, with his watch, and his fathers. I sincerely hope PP does the needful, does it quickly, and replaces...