Patek Philippe

whit
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I agree with all, Patek should honor its responsibilty

to warranty any of its products within the 2 year time frame, regardless of who is possession of the item.

However, should grey market items be afforded the same consideration as those from AD's? That is the dilemma Patek faces. I believe their position is the watch is now pre-owned and does not carry the warranty responsibilities. It is their way of making a clear distinction between the secondary market and their authorized distribution network. Otherwise, the grey market can extend the same benefits to a pre-owned watch as the AD. From their perspective, that's a problem.

Not clearly defining the warranty, who and what it covers is certainly a problem and it is up to Patek to make it crystal clear in terms everyone can understand. I don't believe it's rocket science to do, it should simply be explained.

Of course there are circumstances, circumstances, and more circumstances. And, there are always some who take advantage of anything and everything blaming the product, never assuming responsibility for anything. I have experienced things as a dealer which were incredible and I'm certain HSWA could write volumes about the same. I think everyone knows what I'm talking about without going into lengthy details.

But, at the end of the day, I do think the responsibility of the watch's functioning according to the Patek Seal should be honored for the 2 year period by Patek. They certainly did make a big issue of the Patek Seal when launched, it only stands to reason to follow through with the commitment. Afterwards, you're on your own and for those buying a watch older than two years, you're on your own. Everybody's on the same page and knows what to expect.

Just an opinion and I guess we all know what that means.