We assume our poster is accurate and relaying reliable information (pushing a door shut with a swift movement). But every client regardless if they are right or wrong, never thinks they're in the wrong. Plus, we assume that he closed a normal door. Who knows, maybe he closed a gigantic heavy door in a slamming motion (meaning he's very strong and it was a very violent motion). Maybe he slammed a bank vault door with so much force that the surrounding wall shows some cracks in the plaster. Or maybe it was a small closet door that he pushed a door shut with a swift movement. We don't know. Would we think that Patek Philippe ought to fix the watch in every circumstance? Maybe, maybe not. But whatever the case is, Patek Philippe has an unhappy client. And we automatically side with the client since we are clients ourselves. But we also have to think from Patek Philippe's standpoint; the dial of a watch is fixed in with two pegs, it does take some force to dislodge a dial. Also, this dial is heavier than a normal dial (it's got gold in it), so it has a greater momentum energy and inertia. The whole thing is difficult to say if Patek Philippe ought to fix it for free. Of course I'd like to see Patek Philippe fix the watch for free! But I don't know all the facts to make that judgment.