Omega

Near the 23min. mark. It is noticeable with the naked eye. Thanks for looking. cheers fernando ...  

If you can see it with the naked eye and it's bothering YOU it is definitely an issue. Looks like either a manufacturing defect, a piece of dirt or even a scuff from careless handling by someone during the watch's assembly. It should be covered under the ... 

It is gnawing at me already. Such a beautiful dial except for the spot.

It looks like it's not just the black dot but there seems to be a faint line from the bottom of the 30min counter all the way to that dot? Did you get it already?

A friend collected it for me in Tokyo last week. I haven't sized it or worn it yet, unsure whether this is an issue I should be concerned with.

This will bug you. A quick trip to a boutique might be in order. Nice red theme you're having with your Omegas btw. Red AT, Tintin.. It is still a very very nice piece and shouldn't stop one from enjoying it while waiting for some kind of solution. I know... 

. . . you've got to be able to live with it. If you can't, it's best to bring the matter up with the boutique immediately. Art

Is the watch new? The dial should not have passed QC in my opinion, and Omega should replace the dial. Watches are far too expensive to accept this type of flaw, IMO. John

I shall bring it to the attention of Omega to see what they can do. Will update in due course. Best Fernando

You deserve a good dial Best regards my friend

The mark is very obvious and Omega quality control should have picked this up during productive already (I can’t imagine how this could be caused afterwards unless it’s been opened) Plus if it’s bothering you so much to put it on this forum before even we... 

The problem is once you see this type of fault on a dial you have to get it sorted.

I have several modern Omega's and especially the dial quality was always as good as it probably gets. Once the dial will be changed you will have a superb watch : this version of the Tokyo 2020 models is my favorite.

It's how they make good on the issue that really counts. We'll see.

Looks to be an oil trail from half way above the 30 minute mark on the sub-dial. It would worry me on a new watch. Best, Clive

I'm happy to announce that I received a replacement watch from Omega Tokyo yesterday via the local Omega boutique. All is good and my thanks and appreciation to everyone here for their valuable feedback. Otherwise, it could have been a nagging issue that ...  

I never replied to the first post but was in agreement with everyone else. You handled it very well Sir, and now have a perfect outcome. Well done! Now, tell me more about this model... LE for the Tokyo Olympics? That bezel is sharp.

Yes this is one of the five Tokyo Olympics 2020 LE and only available at the boutiques in Japan with 2020 pcs. for each model. There is also a five pieces box set (55 sets), which I'm told has been long sold out. I acquired the blue one on my last visit t... 

I never doubted that they would back up their products with exemplary customer service and I'm very glad that I listened to the feedback here. It was worth the minor inconvenience.

... Though this should be the normal thing we sometimes read or hear about complaints from customers of other high end brands regarding their post sales service or wrong answers to claims from customers. So it makes feel so well to know that one of my fav...