Jaeger-LeCoultre

After the initial joy and jubilation of receiving my MC Diving Alarm Navy SEALs yesterday I did a more thorough check of all the functions of the watch and found out that the date isn't functioning properly. When you try to change the date the cogs of the... 

But why don't you take it for your holidays, then give it to JLC after? Agreed, Patrick, this shouldn't happen, but I don't know any brand which didn't have its lot of issues. Keep us updated! Best, Nicolas

And yes, I share your pain. However, I'm with Nicolas on this one -- enjoy it on your holiday and send it back when you return. Regards, Adam

...then I'm serving a used piece, which can lead to either very long service time (I had a Panerai be gone for over 4 months for a trivial warranty repair) and they might refuse to provide me with a new catch if it turns out that my copy is a lemon. Not w... 

Then he will notice the issue, and qt the end of your holidays, he will take care of it... No? Best, Nicolas

It is not next doors and I don't have time to drive there before I leave. The AD is treating me right, I've bought from him before, the emailed Fedex Express labels and I have no doubt that they'll make it right. I just posted this because it is the first... 

One week after i recieved my NSA the alarm function stopped working. But luckly my AD had another one and switched it out for me.

and good for you for testing all functions out...I am usually not as diligent with a new purchase (I am too excited and it usually out of the box and on my wrist)... sounds like your AD is doing the right thing.. keep us updated...

Do enjoy your vacation, and I trust you will have a watch back to you soon.

In fact, I also had to return my brand spanking new NSA with a very low 2-digit number the same day I got it. No mechanical fault, as far as I know, but there where super luminova residue all over the alarm disc. On the brighter side, I got a brand new wa... 

Over the years I have witnessed in real life brand new watches with mechanical defects from entry level to higher end brands. A friend of mine had problems with at least three Patek Philippe watches. No doubt he has lost faith in the brand already. And ju... 

You have taken the high road, which is great. I am guessing most of us have had issues crop up even with new watches. Like you, I would have had to send it right back to be fixed. I am too compulsive that way. But I expect it will be back on your wrist in... 

I'm so sorry that happened. There is nothing worse than looking forward to getting a special piece and then having it malfunction almost immediately. I had a similar situation with another brand, actually a recurring problem and it almost did me in on the... 

This had happened to me two weeks ago when I bought the VC Overseas Chronograph and the Rolex SS Daytona. The VC chronograph did not function properly though it is a new watch. My AD had to send it back to VC for repair. Interestingly, the Rolex Daytona f... 

Thanks for all the encouragement. It does suck a bit, but in the grander scheme of things I'm taking my family to some vacation, everyone is healthy and excited about it. After all, it is only a watch and it is only a temporary set-back... My AD is orderi... 

Have a nice vacation with your familly and I am sure that you have something smart to repalce the NSA while it is being worked on. as you say it is only a watch, however loevely it is. Best regards, George