Maybe they can do something more to give us more information about the status....

As a recent owner of a JLC, I think exactly the same as NIcolas, these sort of things always can happens. The important thing, IMO is that the watch comes back flawlessly and that the repair time be the minimum. However something that is important to me and I would like to know once the watch arrived to the factory in Switzerland, is be informed about the status of the watch, to me is not enough that the AD tell me that at least the watch have to be at least 3 month in the factory. I can assumed that time but what I would like to know is information about what is going on with my watch. This could be easy gotten by an informatic application which would allow to the owner to query about such status and be informed. Maybe we could use the existing portal they already have. I mean we have access to the JLC web site and from there we can acces to 'LeClub', there, we have details about our watches in our profile, this could be increase with the information about of the reparation status and in this way we'll know exactly what's going on.

Cheers,
Fernando

💰550 Marketplace Listings for Jaeger LeCoultre›

update on my JLC master compressor (if anyone is interested....)

By: ijl : January 26th, 2011-04:11

Thanks to all the ?right advise from the PPRO's on my last post, i purchased my first JLC at the end of 2010. however, i have had two problems with it. And it's been a real disappointment as it was my first JLC with high expectations. I write this post to...

It seldom happens, however...

By: watchme : January 26th, 2011-04:47

that's why there is a 2-year international guarantee. I've seen a problem here or there, but the "failure rate" is quite low for JLC. It's unfortunate when it's your first. Let us know how it turns out. -Dean

Nothing that can't be solved, here.

By: amanico : January 26th, 2011-06:35

You can ask JLC to set your watch a bit faster, no problems here. As for the Chrono issues, that can be easily solved, too. This kindof things can always happen, as it happened to me with some watches from well known brands, such as PP, U.N or VC, for exa...

Maybe they can do something more to give us more information about the status....

By: fherradon : January 27th, 2011-00:55

I'm sure things will be resolved promptly

By: playtime : January 26th, 2011-06:51

do let us know how things turn out J

sympathise

By: Timewarp : January 26th, 2011-10:24

Buddy I should advise you to try and contact someone at JlC Switzerland they will definitely help you. Also making a phone call helps the phone nos are on the website. Cheers

help is here

By: Timewarp : January 26th, 2011-10:30

try corresponding to the address, Ms Franziska Farkas [Email address suppressed for privacy]

Yes, we're interested

By: respo : January 26th, 2011-11:08

I can't add a lot to what the others have said except that it is important to keep in mind that your watch may have left the JLC factory after its significant testing quite some time ago. There is no telling exactly what has happened to it in the interim ...

sorry to hear it...

By: ocwatching : January 26th, 2011-18:38

I don't have a JLC (yet!) but I am sure it can be all sorted out... and your baby would be good as new...there is a bad one every so often... keep us updated...

the same problem occured which have been seen at other forum [nt]

By: fisher789 : January 26th, 2011-22:59

No message body

Thank you very much everyone

By: ijl : January 27th, 2011-01:25

My sincere thanks to all those who responded to my post. As watchme stated, these things happen but It certainly is frustrating when it's my first JLC. And many thanks to nic for his experiences with other big watch houses. If it happens with PP, then it ...

I hate to say it but my experience with 1st JLC is worst...

By: melnor : January 27th, 2011-01:46

I am still giving my AD a chance to 'fix' it and hopefully they come through for me. I'm still pretty bummed with the whole experience though

JLC Service is quite good...

By: mtvandi : January 28th, 2011-08:44

Hi All, Sad to hear about your New JLC watch dilemma, but my experience with JLC Service here in the USA was quite good. I too had an issue with a 6 month old watch and they fixed it and returned it in what seemed like a reasonable amount of time (they ev...