3705 Returns From Looong Service

Jan 14, 2023,23:09 PM

I am thrilled to have back my 3705 Fliegerchronograph, a watch I truly love. It was an interesting service experience

The watch went for complete service early last July via an AD and was to take 10 - 12 weeks, later updated to mid-September return.  At the end of September I inquired about progress and was advised completion of the service was delayed as a part was needed from Switzerland. I waited, and then checked again in mid-November and was told a parts delay was continuing to affect completion. It was puzzling to me it could take so long to get a part for such a common movement... then, as I was about to inquire again, last week the watch returned from service.

 As to the 3+ month service delay, the IWC service papers included a notation "replacement of the middle case" following the typical complete service details. Replacing the case for this watch struck me as a pretty major service intervention, and I asked the AD could they get any any more information. Alas, the only explanation forthcoming is the replacement was due to a water resistance issue. 

Glad to have this one back on my wrist.

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Comments: view entire thread


If the case is ceramic…

 By: myles721 : January 14th, 2023-23:27
I read that as there was a structural defect in the case or “black attaché case damaged upon inspection…so sorry Mr. Bond”…


 By: Steve E : January 15th, 2023-01:35
It would seem it had to be structural if they were unable to seal the case. But I *think* you raise a question whether the case could have been damaged in service. As a watch person I'd love to have been able to talk to the watchmaker/tech who was involve... 

Good news. Enjoy it, now.

 By: amanico : January 14th, 2023-23:40

How much was the service?

 By: TeutonicCarFan : January 14th, 2023-23:53
Just wondering since they replaced the ceramic case.

It Was Included.

 By: Steve E : January 15th, 2023-03:40
I only learned about it when I saw the service papers.

That’s a wonderful watch.

 By: RabidManatee : January 15th, 2023-00:05

Reason for service?

 By: gmark2800 : January 15th, 2023-00:25
Wasn't this watch released in the last couple years? Did your watch have a mechanical problem?

Love 3705. Awesome piece.

 By: Ajas : January 15th, 2023-01:13
BTW. Can you share how much was new case?

 By: btinl : January 15th, 2023-07:03
Did they change the dial and hands? No longer tritium.

Good observation.

 By: Steve E : January 15th, 2023-19:10
The dial and hands were updated back in 2014 during a previous service at IWC. Also updated the crystal to A/R - the original plain crystal had a teeny chip. I considered changing the authenticity from original carefully. In the end I concluded returning ... 

 By: btinl : January 15th, 2023-19:28
Did they return the tritium parts?

No, they won't return any parts...

 By: India Whiskey Charlie : January 16th, 2023-00:50
Especially if they are tritium coated. Most manufacturers will tell you that hands get destroyed when removed and will need replacing. That said, a watchmaker I used was always able to reuse the original hands, so if you have a vintage piece, you might co... 

Glad they worked that out, and without any unreasonable charges. BUT...

 By: blau : January 15th, 2023-12:35
your story makes me wary of ever sending in my 3705 for service. I don't like the idea of them replacing a component as significant as the case without talking to me first!

This was my 6th IWC service experience.

 By: Steve E : January 15th, 2023-19:24
Overall I've found communication to be a weak point with IWC service more than once. I figure I am at least 2 or 3 steps removed from the person actually doing the work and that complicates it. On the other hand, it's good they were able to make this repa... 

I love the 3705.

 By: Champthekid : January 16th, 2023-16:31
and settled for the modern interpretation because the originals in original condition are so hard to find in complete sets at a price I wanted to pay. ...  

Very nice! 👍

 By: India Whiskey Charlie : January 19th, 2023-16:35