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DB aftersales has been excellent and I think the screwdown crown is just for the "dive" watches?

 

My DB28 has been to service twice, the first time for dirt / debris on the inside of the dial from (maybe) going in the water with the crown out. Oops! The did a full cleaning gratis (I paid shipping) and had they watch back to me in maybe 4 months. The second service was after WB had completed the acquisition and I had put a huge scratch right in the middle of the crystal that was too hard to ignore. Communication this time was way better, the WB/DB service adviser was responsive and pro-actively kept me in the loop, provided and initial eta and updates when there were delays, really good. Service was initially estimated at 4 months but stretched to 6 and they did not require a full service, just a nominal cleaning fee and the cost of the crystal. I'm not sure if it's still true but I believe servicing at DB used to route the watches in for service back to the original watchmaker if possible so sometimes that might take a little longer but that sounds good to me. I still haven't actually done a full service on my watch but last I checked service costs were reasonable as well. I would have zero concerns regarding aftersales with De Bethune and actually I think its a value add compared to some indies out there.

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