Does anybody have connections with Eterna?

I broke the crystal on my Madison, and last November sent it to CWJ Brands’ service center, which is Time Innovations in New York. Robin and I have a mutual friend, and he comes highly recommended. To be clear—Time Innovations has been responsive and communicative. My issue is with Eterna.

TI has had no luck getting Eterna to supply the rectangular replacement crystal. CWJ is Chinese-owned, but Eterna SA is Swiss, and even if they are down to a skeleton staff, they should be able to fill a parts order, or at least be clear about the options. From my perspective, they have been a wall of unresponsiveness. I react poorly to unresponsive service providers. And if they can’t supply parts to watches that are not particularly old, then one wonders why they feel empowered to sell new ones.

Before I start burning bridges (and I’m just about ready to light that torch, as you can tell), I’m wondering if someone has a connection to Eterna SA or CWJ. I never cease to be amazed at the connections of people on this forum.

Thank you.

—Rick

💰3 Marketplace Listings for Eterna›

IF Eterna drives you crazy, you can have a crystal cut to fit by Jules Borel or many other watch suppliers

By: cazalea : August 12th, 2019-10:07

Best to inquire if they have a replacement one, and if not, send them the watch - in most cases they can cut, polish and insert the crystal with no overseas nonsense. You can have a local jeweler do this (send it in) for you. LINK to BOREL and LINK TO ESS...

To close the loop on this request...

By: rdenney : January 8th, 2020-18:59

I never did find a way to get Eterna to supply a crystal to their own authorized service provider. But he was able to source a case and crystal from a customer who balked at the repair cost of a similar model and sold the carcass to the shop. And so now m...

Horological Meandering