Horological Meandering

Good service experiences are rare. After sales service is one of the weakest points of the watch ownership experience. Here's some good news for Urwerk owners and prospective owners. Over a year ago, a friend of mine was a little down one day, so I asked ...  

Sometimes, bad after sales service is a flaw within the watch industry that can ruin the whole experience. Vte

We're all held hostage by the aftersales experience. I was once driving a particular brand of car (big brand, not a small boutique brand) and the car was slightly troublesome, the dealers weren't very knowledgeable, and all I could do was either bite the ... 

Guessing that takes a while to repair…

I’ve had interactions with both Agnes and Yacine and happily back up your experience with mine (although mine did not involve a service).

I'm not worried for your beautiful 105! I'm sure it will be well taken care of! Thanks for reading and posting Jay!

I was so surprised with that metal spoon. Nobody at the table complained about it (there were seven of us). But I was so curious as to why they served the caviar course with a metal spoon that I asked the Captain why they used it and if anyone else had me... 

Come to think of it, the small independents might have an advantage. Everyone knows all the clients. It's all a big family.

Repaired correctly and in a timely fashion.

Give precise instructions. In bullet point form. Double check that there are no double entendres. And ask them to go over your instructions because there was a different meaning in one of my words from American English to European English which created so... 

NT

I am very comfortable with American English, but when I was reading a very legal and technical European English paper, I had to admit that I was confused with their terminology and I was put in a very uncomfortable position of making assumptions of what t... 

Understand what needs/will be done.

NT