joshunchan
21
update
just a quick update
spoke to one of the customer service managers direct at J*D in Switzerland back in October and they agreed to do the repair free of charge only in conjunction with going ahead with "essential servicing" package
one strange thing is that they had no record of my purchase from AD in Singapore in 2011 when I tried to get them to fix the problem under warranty, but they said it had been purchased (I assume by AD) 3 yrs earlier in 2008
am hoping they will have it ready by Christmas!!
Jo-Shun
Jaquet-Droz Grand Seconde loose case
Hi Has anyone experienced a watch case come apart from the bezel? Basically the whole movement came out of the bezel/lugs. This happened with my JD Grand Seconde whilst i was wearing it and it nearly fell off, the only support was the crown/winding stem w...
Sorry to hear this
I have to admit that this is the first time I've heard of this happening and I used to be the J*D moderator on PuristSPro. Its not a monocoque case which would fit the description of your mishap better. Which Grande seconde model...stainless steel or cera...
JD Grande Seconde problem
Hi mkt33 thanks for your comments i am the original owner and have had the watch just over 2 yrs so the warranty has most likely expired the model i have is the ceramic version i should get a response in 7 days, first hopefully to explain the issue of why...
That's the issue...
And thanks for the clarification that it was a ceramic model Gav's post below reminded me of that situation...I think this is a (now) known problem with their ceramic execution in the GS case. It is friction set. I believe J*D will rectify this for you..t...
JD repair #2
hi mkt33 and gav thanks for the responses and link to information about the same issue which you experienced earlier not sure what to expect since my watch is out of warranty by a few months I will update with resolution hopefully by early next week regar...
Same thing happened to me.
Had the same happened to my ceramic grande secondes some time ago and I had bought in new for less than 6 months before it happened. Posted that here too. Had to send it back to the manufacture to get it fixed. JD was able to get it fixed faster than I h...
Thanks for reminding me...
memory not as good as it used to be...it must be sleep deprivation due to 4 young kids at home. glad they fixed your issue. Hope you are still enjoying your GS ceramic Best, Mike
Enjoying it very much still. Thanks Mike,
JD fixed it without charging me as it was still under warranty. And I am treasuring the watch even more so now/. And I totally understand what the kids can do to you. ;-) Best, Gavin
JD repair
Hi Gavin Glad to hear JD fixed the problem, did they explain what they did to resolve and are you cautious that the same problem may arise again? Im still waiting to hear back from my AD/repair centre regads jsc
JD was silent on what was done
And why it happened. I guess it is the design of the movement housing being held in the casing. And I also believe the ceramic case is also a factor so I do think that it may happen again.
JD Repair #3
Latest update on my broken JD grande seconde ceramic Finally received response from JD via my local AD after nearly 3 months of waiting Only response from JD is that I have to pay 1000 USD for essential/mandatory maintenance that would cover the issue of ...
Your AD should serve as your advocate
imho the quotes provided by J*D are outrageous. The complete service...ok I understand (expensive for a time only watch but you are stuck given the nature of the problem) But the crown and buckle prices are out of norms...IIRC, the crown and buckle are pl...
Mine is 81
And the Manufacture fixed it at no costs as mine was still under warranty. And I got it back after around 3 months. Went through my AD but they did not have the means to fix it so it went back to JD. Hope this helps and keep us updated.
update
just a quick update spoke to one of the customer service managers direct at J*D in Switzerland back in October and they agreed to do the repair free of charge only in conjunction with going ahead with "essential servicing" package one strange thing is tha...
final update
Hi am pleased to report my JD Grande Seconde now fully repaired and returned JD kindly offered to repair and also perform some basic servicing FOC hopefully will last longer than 2 years!! jsc ...
Glad everything worked out...
took forever but thankfully J*D stands behind its product to some degree. Wear it with pride Mike
great...
..to read that all worked out fine, though a little slow, and with some effort...but glad it has worked out fine and hope you get many years of great service and joy from this absolutely beautiful watch thanks for all the updates. warm regards. Asad
Great to know that it all worked out
Enjoy it back on your wrist and wear it in best of health.